WeTravel

Joined a trip with a tour operator using WeTravel? Learn how to manage your booking.

FAQ: Joining a Trip

Is WeTravel the official organizer of the trips offered on www.wetravel.com?

Is WeTravel the organizer of the trips?

Cancellation/refund policies are usually set by the organizer and vary by trip. Find out more in this article.

Cancellation/Refund Policies

About WeTravel

I'm joining a trip. Do I need travel insurance? How do I get travel insurance before my trip?

Does WeTravel provide Travel Insurance?

For many trips, it is possible to join only part of the trip. Please contact the trip organizer directly for more details.

Can I join only part of a trip?

International flights are often not included in trips listed on WeTravel, but please check the trip description.

Are flights included in the trip price?

Trips may only run if a minimum number of participants book the trip by the date indicated in the listing. Check with the trip organizer.

Are the trips guaranteed to run?

Learn how to leave a review for your travel organizer.

How can I leave a review?

Learn how you can download a detailed receipt containing all the booking and payment information for insurance claims and more.

How can I download my payment receipt?

Joining a Trip

Learn how to change your default payment method with just a few clicks.

How to change my default payment method?

Learn how to create a page to fundraise and collect payments from your family and friends to pay towards your trip balance.

How to set up a Contribution Page?

Learn how a participant can pay their next installment after they have paid an initial deposit.

How do I pay my next installment?

Learn how to find your routing number for your bank account

What is my bank routing number?

Bank transfers take 5-7 business days to process. During this time, payments and transfers are marked as "pending".

Why is my payment "pending"?

When does Auto-Billing occur?

How to make a BACS payment?

How to make a SEPA payment?

How do I pay for my trip via wire transfer?

How to make a SPEI payment?

Step-by-step guide for making a payment using ACH direct debit in USD, including checkout steps, required bank details, and processing times.

How to make an ACH payment?

Paying for Your Trip

You are no longer able to travel and want to cancel the trip. This is how!

How do I cancel my booking and/or request a refund?

Learn how to get in touch with your travel provider directly through WeTravel.

How to contact my travel organizer?

What to do when you know that you have signed up for a trip but it doesn't appear in your account?

I paid for a trip but can't find my booking in my WeTravel account.

Learn how to update information in the registration form after already booking a trip.

How can I update my information in the questionnaire?

Learn how to purchase and add additional items to your booking after you have paid the deposit or balance due.

How to purchase an add-on after booking?

Learn how to add another person to your existing booking.

How to add additional people to my booking?

Modifying Your Booking

Learn what to do when you've signed up as a guest and want to access your booking.

How to access your booking after using Guest Checkout

Help with logging in

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