Accepting Payments

Ready to accept payments for your trips? Find out all you need to know about collecting money using WeTravel.

29 articles in this collection
Written by WeTravel

WeTravel Pricing

Pricing

Learn what fees & commission WeTravel charges for the use of our booking & payment platform as well as for the WeTravel marketplace.

Written by WeTravel
Updated over a week ago

International Pricing - GBP, EUR, CAD, ZAR, AUD and all other currencies

Learn about WeTravel's pricing of trips that are collecting funds in international currencies (non-USD).

Written by WeTravel
Updated over a week ago

Do you offer a reduced rate for students and non-profits?

Learn more about WeTravel's discounted pricing and rates for students, colleges, universities and non-profits

Written by WeTravel
Updated over a week ago

Collecting Payments

When & how fast will I receive the money collected from my participants?

Learn how long it takes to receive your money and how to transfer funds to your bank account in the payouts page.

Written by WeTravel
Updated over a week ago

What happens to the money from my participants after they book?

When participants book on WeTravel, their payments are securely held by our payment provider until the organizer transfers them.

Written by WeTravel
Updated over a week ago

What payment methods does WeTravel accept for different currencies?

Learn what type of bank payments and debit/credit cards are accepted for all the currencies WeTravel offers.

Written by WeTravel
Updated over a week ago

What will be shown on the participant's credit card or bank account statement?

Our credit card statement descriptor is "WT* " and first 18 characters of the trip name and the MCC (Merchant Credit Card Category) is 4722.

Written by WeTravel
Updated over a week ago

Can I pass on fees to participants?

Learn how to either pass on or absorb WeTravel processing and credit card fees.

Written by WeTravel
Updated over a week ago

How to register a client on their behalf?

Learn how to register clients who have authorized you to sign them up and conduct the initial payment on their behalf.

Written by WeTravel
Updated over a week ago

Discount / Promo Codes

Learn how to easily set discount/promo codes and coupons on WeTravel to give certain users a special price.

Written by WeTravel
Updated over a week ago

How to register cash or check payments?

Learn how to register your client's cash or check payment.

Written by WeTravel
Updated over a week ago

How to register a custom amount paid by your client?

Learn how to register a custom amount (differing from your client's payment plan or balance due) paid.

Written by WeTravel
Updated over a week ago

How do I collect outstanding balances after my participants have paid the deposit?

Learn how WeTravel makes it super easy to collect any remaining amounts from your participants after you have collected a deposit.

Written by WeTravel
Updated over a week ago

How to remind customers to pay their balance due?

Learn how to use the payment plan feature to automatically request balances due from your participants on a predefined date.

Written by WeTravel
Updated over a week ago

How does WeTravel handle disputes?

Learn all about what happens if you receive a dispute or chargeback on WeTravel

Written by WeTravel
Updated over a week ago

Payment Plans

Payment Plans - How They Work & Setup

Put your participants on a payment schedule with our payment plan feature. Automate reminders to pay installments & outstanding balances.

Written by WeTravel
Updated over a week ago

How to set custom installment amounts?

Learn how to allow your clients pay different amounts at different times in a payment plan

Written by WeTravel
Updated over a week ago

Is there an additional fee for using payment plans?

There is NO additional fee for using WeTravel's payment plans

Written by WeTravel
Updated over a week ago

Does WeTravel automatically deduct funds from my participant's account with a payment plan?

Learn how WeTravel Pro simplifies the collection of funds with automatic billing.

Written by WeTravel
Updated over a week ago

What reminder emails does WeTravel send for payment plans?

Learn when and what kind of automated emails our system sends to participants who are enrolled in a payment plan.

Written by WeTravel
Updated over a week ago

What if a participant misses a payment deadline?

What happens when your participant misses an installment plan deadline / books after the first payment deadline?

Written by WeTravel
Updated over a week ago

How can I change/stop an existing payment plan for one participant or the entire trip?

Learn how to stop and/or modify any payment plans set up for your participants.

Written by WeTravel
Updated over a week ago

Refunds

How do I issue a partial or full refund to a participant?

Learn how to issue a refund to any participant on your WeTravel trip.

Written by WeTravel
Updated over a week ago

Are there fees for refunds?

Refunds are completely free on WeTravel.

Written by WeTravel
Updated over a week ago

How to refund and cancel just one person of a 2 person booking?

Learn how to cancel and refund (or apply the amount towards the balance due) just one person in a two participant booking.

Written by WeTravel
Updated over a week ago

How to top-up your account?

Learn how to issue a refund even if you have insufficient or no funds available in your WeTravel account.

Written by WeTravel
Updated over a week ago

How to top-up with Wire Transfer?

Written by WeTravel
Updated over a week ago

Refunding ACH payments older than 180 days

Learn how to refund an ACH payment made more than 180 days ago.

Written by WeTravel
Updated over a week ago

Contribution Page

How to offer payment collections from participant family & friends?

Learn how to allow your customers to create contribution pages to offer a zero-effort “fundraising” solution for your clients.

Written by WeTravel
Updated over a week ago