WeTravel

Ready to accept payments for your trips? Find out all you need to know about collecting money using WeTravel.

Accepting Payments

Take a look at our fees, processing times, and more - fair and transparent pricing with WeTravel!

Pricing

Learn more about WeTravel's discounted pricing and rates for students, colleges, universities and non-profits

Do you offer a reduced rate for students and non-profits?

See the expected processing times for all available payment options.

Payment method processing times

WeTravel Pricing

Learn how long it takes to receive your money and how to transfer funds to your bank account in the payouts page.

When & how fast will I receive the money collected from my participants?

WeTravel uses regulated third-party payment providers to process payments and ensures the Payee (Organizer) receives their funds.

What happens to the money from my participants after they book?

Learn what type of bank payments and debit/credit cards are accepted for all the currencies WeTravel offers.

What payment methods does WeTravel accept for different currencies?

Our credit card statement descriptor is "WT* " and first 18 characters of the trip name and the MCC (Merchant Credit Card Category) is 7399.

What will be shown on the participant's credit card or bank account statement?

Learn how to connect your own Stripe account with WeTravel and what changes this brings to your WeTravel usage.

Connect your own Stripe account with WeTravel

Learn how to either pass on or absorb WeTravel processing and credit card fees.

Can I pass on fees to participants?

Learn how to register clients who have authorized you to sign them up and conduct the initial payment on their behalf.

How to register a client on their behalf?

Learn how to easily set discount/promo codes and coupons on WeTravel to give certain users a special price.

Discount / Promo Codes

Learn how to register your client's cash or check payment.

How to register cash or check payments?

Learn how to register a custom amount (differing from your client's payment plan or balance due) paid.

How to register a custom amount paid by your client?

Learn how WeTravel makes it super easy to collect any remaining amounts from your participants after you have collected a deposit.

How do I collect outstanding balances after my participants have paid the deposit?

Learn all about what happens if you receive a dispute or chargeback on WeTravel

How does WeTravel handle disputes?

Enhancing the booking experience for your customers by enabling payments in multiple currencies. Learn how!

How does Multi-Currency Checkout work on WeTravel?

Learn how to easily create a payment link and share it with your customers to collect one-time payments for confirmed bookings.

Payment Link

Do you support Affirm or other Buy Now, Pay Later (BNPL) options?

Collecting Payments

Allow your participants to make payments by setting up a payment plan. You can automate reminders to pay or set up auto-billing.

Payment Plans - How They Work & Setup

Learn how to easily create and manage add-ons for your trips!

How to create an add-on and set up a payment plan for it?

Learn how to allow your clients pay different amounts at different times in a payment plan

How to set custom installment amounts?

There is NO additional fee for using WeTravel's payment plans

Is there an additional fee for using payment plans?

Learn how WeTravel Pro simplifies the collection of funds with automatic billing (autobilling).

Does WeTravel automatically deduct funds from my participant's account with a payment plan?

Learn when and what kind of automated emails our system sends to participants who are enrolled in a payment plan.

What reminder emails does WeTravel send for payment plans?

What happens when your participant misses an installment plan deadline / books after the first payment deadline?

What if a participant misses a payment deadline?

Learn how to modify any payment plans set up for your participants.

How can I change an existing payment plan for one participant or the entire trip?

Payment Plans

Learn how to issue a refund to any participant on your WeTravel trip.

How do I issue a partial or full refund to a participant?

Are there fees for refunds?

Learn how to cancel and refund (or apply the amount towards the balance due) just one person in a three-participant booking.

How to refund and cancel just one person of a 3-person booking?

Learn how to issue a refund even if you have insufficient or no funds available in your WeTravel account.

How to top-up your account?

How to top-up with Wire Transfer?

Learn how to refund your participant's payment made more than 180 days ago.

Refunding bank transfer payments that are older than 180 days

Refunds

Learn how to allow your customers to create contribution pages to offer a zero-effort “fundraising” solution for your clients.

How to offer payment collections from participant family & friends?

Contribution Page

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