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What reminder emails does WeTravel send for payment plans?
What reminder emails does WeTravel send for payment plans?

Learn when and what kind of automated emails our system sends to participants who are enrolled in a payment plan.

Updated over a week ago

With WeTravel, you don't have to chase people for money! Our system does the work for you:

Let's say that you have set up a payment plan, and the next installment is due on January 10. WeTravel will automatically send these reminder emails to the participants:

  • 7 days before the due date

  • 3 days before the due date

  • on the day of the due date

  • "Late notice" 2 days after the due date

If 3 days after the due date, the participant still has not paid, you will receive a notification from WeTravel to follow up personally with this participant.

Payment Reminder Example

If the participant pays after the first reminder emails, the other reminder emails will not be sent. 

You will also receive a copy of the receipt each time a participant pays an installment. 

So, in our example where the installment is due on January 10, the participant will get reminders on January 3, and if necessary, again on the 7th, 10th and 12th. If on January 13 they have still not paid, you will get a notification.

Our reminder emails each have a direct personalized link to a page where the participant can either pay the next installment or pay off all the remaining installments at once. This is what the installment payment page for the participant looks like:

Can participants pay an installment before the due date?

Yes, participants can pay the next installment at any time, even before the due date. 

Can participants pay more than one installment at once?

Participants can pay either their next installment or the entire balance due.

Can I automatically collect outstanding balances on a certain date?

What emails are sent in case of auto-billing?

Your client will receive an email notification 3 days before the payment that the payment will be charged soon.

In case the payment fails on the payment date, your client will receive an email about payment failure and instructions on how to update their payment method.

If they fail to do so, then you as the organizer will be emailed 2 days after we have still not been able to charge your customer so you can follow up directly.
See this article for all things payment plan related, or contact us if you have any further questions.

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