With WeTravel, you don't have to chase people for money! Our system does the work for you.
Let's say that you have set up a payment plan, and the next installment is due on January 10. WeTravel will automatically send these reminder emails to the participants:
7 days before the due date
3 days before the due date
on the day of the due date
"Late notice" 2 days after the due date
If 3 days after the due date, the participant still has not paid, you will receive a notification from WeTravel to follow up personally with this participant.
Note: Payment plan reminders will be sent out between 19:00 and 20:30 UTC.
Payment Reminder Example
If the participant pays after the first reminder emails, the other reminder emails will not be sent.
You will also receive a copy of the receipt each time a participant pays an installment.
So, in our example, where the installment is due on January 10th, the participant will get reminders on January 3rd and, if necessary, again on the 7th, 10th, and 12th. If they have still not paid by January 13th, you will get a notification by email.
Our reminder emails each have a direct personalized link to a page where the participant can either pay the next installment or pay off all the remaining installments at once.
This is what the installment payment page for the participant looks like:
Frequently Asked Questions (FAQ)
Can participants pay an installment before the due date?
Yes, participants can pay the next installment at any time, even before the due date.
Can participants pay more than one installment at once?
Participants can pay either their next installment or the entire balance due.
However, if you allow partial payments, your client can pay any amount when making a payment until the trip is fully paid.
Can I automatically collect outstanding balances on a certain date?
Yes, you just need to set up auto-billing for the payment plan. More information is available here.
What emails are sent in case of auto-billing?
Your client will receive an email notification 3 days before the payment date stating that the payment will be charged soon.
If the payment fails on the payment date, your client will receive an email about the failure and instructions on how to update their payment method.
If they fail to do so, then you, as the organizer, will be emailed 2 days after we have still not been able to charge your customer, so you can follow up directly.
Payment Reminder Example with Auto-billing
For more information on payment plans, check this article.
Please contact us if you have any other questions. We will be happy to help!