When using WeTravel, your customers receive automatic emails throughout their customer journey while you receive a copy in your inbox.
Note: You can manage the automatic email notifications you receive from WeTravel in your Notification Settings. Click here to learn more.
Emails sent to your customers:
Booking a trip (with guest checkout):
- Booking confirmation, including your welcome message (copy sent to your inbox)
Booking a trip (with WeTravel account creation):
- Booking confirmation, including your welcome message (copy sent to your inbox)
- Welcome to WeTravel email
Signing up for WeTravel:
- Welcome email
- Verify your WeTravel account email
Downloading Brochure:
- When requested by the customer (copy sent to your inbox)
Abandoned Cart:
- Follow-up email 24 hours after a customer started but didn’t complete the checkout process (only if the customer hasn’t booked the trip yet)
Payment plan reminders:
- 7 days before the due date
- 3 days before the due date
- On the day of the due date
- "Late notice" 2 days after the due date
- New payment plan was added (copy sent to your inbox)
Auto-billing related emails:
- 3 days before the payment will be charged
- Successful payment receipt (copy sent to your inbox)
- Failed payment receipt
- No payment after 2 days of payment failure (sent to your inbox)
Payment receipts:
- Installment payment receipt (copy sent to your inbox)
- Balance due payment receipt (copy sent to your inbox)
- Failed payment notification (copy sent to your inbox)
Participant Tasks reminders (only if enabled):
- 7 days before the due date
- 3 days before the due date
- On the due date
- "Late notice" 2 days after the due date (you and your team members will also receive email notifications when participant tasks are overdue by 3 days)
- Buyer or team member updates the response (sent to your inbox and the team member with permissions)
Contributions:
- Contribution page created
- Contribution payment receipt (copy sent to your inbox)
- The person who contributes also receives the receipt
Booking modifications:
- Adding a payment plan (copy sent to your inbox)
- Rebooking (copy sent to your inbox)
- Adding an add-on (copy sent to your inbox)
- Changing departure date (copy sent to your inbox)
- Switching packages (copy sent to your inbox)
- Setting a custom price (copy sent to your inbox)
- Booking and add-on cancellation (copy sent to your inbox)
- Full or partial refund initiated (copy sent to your inbox)
Waitlist:
- Confirmation of joining the waitlist (copy sent to your inbox)
- Direct message to participant
- Invitation to join the trip, when prompted by you
eSigned documents:
- Confirmation of eSigned documents (copy sent to your inbox)
- Request to sign the document
- Reminder 2 days later if the document is not signed (you and your team members will also receive email notifications when eSignatures are overdue by 3 days)
Messaging:
- Payment past due reminder, when prompted by you
- Missing required question answers reminder, when prompted by you
- Missing signature reminder, when prompted by you
- Direct messages sent by you
After trip - Reviews:
- First review request - 2 days after the trip
- Reminder review request - 9 days after the trip
- Response to the review
Email Examples
Booking Confirmation Email
Payment Reminder Email
Abandoned Cart Email
Participant Task Reminder Email
Waitlist Email
Invitation to Register for the Trip Email
Contribution Page Created Email
Custom Price Email
Request to Sign Document Email
Review Trip Email
