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Which automatic emails are sent to you and your customers?

Learn how WeTravel reduces your administrative burden with automatic emails sent throughout the customer journey.

Updated this week

When using WeTravel, your customers receive automatic emails throughout their customer journey while you receive a copy in your inbox.

Note: You can manage the automatic email notifications you receive from WeTravel in your Notification Settings. Click here to learn more.

Emails sent to your customers:

Booking a trip (with guest checkout):
- Booking confirmation, including your welcome message (copy sent to your inbox)

Booking a trip (with WeTravel account creation):
- Booking confirmation, including your welcome message (copy sent to your inbox)
- Welcome to WeTravel email

Signing up for WeTravel:
- Welcome email
- Verify your WeTravel account email

Downloading Brochure:

- When requested by the customer (copy sent to your inbox)

Abandoned Cart:

- Follow-up email 24 hours after a customer started but didn’t complete the checkout process (only if the customer hasn’t booked the trip yet)

Payment plan reminders:
- 7 days before the due date
- 3 days before the due date
- On the day of the due date
- "Late notice" 2 days after the due date
- New payment plan was added (copy sent to your inbox)

Auto-billing related emails:

- 3 days before the payment will be charged

- Successful payment receipt (copy sent to your inbox)

- Failed payment receipt

- No payment after 2 days of payment failure (sent to your inbox)

Payment receipts:
- Installment payment receipt (copy sent to your inbox)
- Balance due payment receipt (copy sent to your inbox)
- Failed payment notification (copy sent to your inbox)

Participant Tasks reminders (only if enabled):

- 7 days before the due date

- 3 days before the due date

- On the due date

- "Late notice" 2 days after the due date

- Buyer or team member updates the response (sent to your inbox and the team member with permissions)

Contributions:

- Contribution page created
- Contribution payment receipt (copy sent to your inbox)
- The person who contributes also receives the receipt

Booking modifications:
- Adding a payment plan (copy sent to your inbox)

- Rebooking (copy sent to your inbox)

- Adding an add-on (copy sent to your inbox)

- Changing departure date (copy sent to your inbox)
- Switching packages (copy sent to your inbox)
- Setting a custom price (copy sent to your inbox)
- Booking and add-on cancellation (copy sent to your inbox)
- Full or partial refund initiated (copy sent to your inbox)

Waitlist:
- Confirmation of joining the waitlist (copy sent to your inbox)
- Direct message to participant
- Invitation to join the trip, when prompted by you

eSigned documents:

- Confirmation of eSigned documents (copy sent to your inbox)
- Request to sign the document

- Reminder 2 days later if the document is not signed

Messaging:
- Payment past due reminder, when prompted by you
- Missing required question answers reminder, when prompted by you

- Missing signature reminder, when prompted by you
- Direct messages sent by you

After trip - Reviews:
- First review request - 2 days after the trip
- Reminder review request - 9 days after the trip

- Response to the review

Email Examples

Booking Confirmation Email

Payment Reminder Email

Abandoned Cart Email

Participant Task Reminder Email

Waitlist Email

Invitation to Register for the Trip Email

Contribution Page Created Email

Custom Price Email

Request to Sign Document Email


Review Trip Email

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