You might encounter the following situation when issuing a refund:

You have collected payments through WeTravel and now want to refund participants. However, when clicking "Refund", you get the notification "You do not have enough funds available to issue this refund." This happens because you have already paid out the funds you are trying to refund (e.g. you already transferred money to your account or to a vendor).  Here's how to top up your balance to issue the refund.

Top up your WeTravel balance

If you wish to do the refunds in the WeTravel system, you will need to add funds to your account. The easiest way is to use the Top-up Balance functionality on the Payments page.

Alternatively, you can also Top-up with a Wire Transfer.

Once your payment comes through, you will have enough funds in your account to do refunds. 

Keep in mind if you pay via bank transfer, your payment will take up to 5 business days to become available and will be marked as "pending" in the interim. Once the funds have come through and are available for payout, they can be used to perform the refunds.

When topping up your account you are not paying any fees outside of potential wire transfer or credit card fees.

Here's how to access top-up reporting.

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