FAQ: Joining a Trip | WeTravel Help Center

About WeTravel

Is WeTravel the organizer of the trips?

Is WeTravel the official organizer of the trips offered on www.wetravel.com?

Written by WeTravel
Updated over a week ago

Trust and Safety

Your safety is our number one priority.

Written by WeTravel
Updated over a week ago

Cancellation/Refund Policies

Cancellation/refund policies are usually set by the organizer and vary by trip. Find out more in this article.

Written by WeTravel
Updated over a week ago

Joining a Trip

Does WeTravel provide Travel Insurance?

I'm joining a trip. Do I need travel insurance? How much is it to buy travel insurance through WeTravel?

Written by WeTravel
Updated over a week ago

Can I join only part of a trip?

For many trips, it is possible to join only part of the trip. Please contact the trip organizer directly for more details.

Written by WeTravel
Updated over a week ago

Are flights included in the trip price?

International flights are often not included in trips listed on WeTravel, but please check the trip description.

Written by WeTravel
Updated over a week ago

Are the trips guaranteed to run?

Trips may only run if a minimum number of participants book the trip by the date indicated in the listing. Check with the trip organizer.

Written by WeTravel
Updated over a week ago

How can I leave a review?

Learn how to leave a review for your travel organizer.

Written by WeTravel
Updated over a week ago

Paying for Your Trip

How to change my default payment method?

Learn how to change your default payment method with just a few clicks.

Written by WeTravel
Updated over a week ago

How to set up a Contribution Page?

Learn how to create a page to fundraise and collect payments from your family and friends to pay towards your trip balance.

Written by WeTravel
Updated over a week ago

How do I pay my next installment?

Learn how a participant can pay their next installment after they have paid an initial deposit.

Written by WeTravel
Updated over a week ago

How do I pay my balance due?

Learn how a participant can pay their balance due after paying an initial deposit.

Written by WeTravel
Updated over a week ago

What is my bank routing number?

Learn how to find your routing number for your bank account

Written by WeTravel
Updated over a week ago

Why is my payment "pending"?

Bank transfers take 5-7 business days to process. During this time, payments and transfer are marked as "pending".

Written by WeTravel
Updated over a week ago

Modifying Your Booking

How to contact my travel organizer?

Learn how to get in touch with your travel provider directly through WeTravel.

Written by WeTravel
Updated over a week ago

I paid for a trip but can't find my booking in my WeTravel account.

What to do when you know that you have signed up for a trip but it doesn't appear in your account?

Written by WeTravel
Updated over a week ago

How can I update my information in the questionnaire?

Learn how to update information in the participant questionnaire after already booking a trip.

Written by WeTravel
Updated over a week ago

How to purchase an add-on option after booking?

Learn how to purchase and add additional items to your booking after you have paid the deposit or balance due.

Written by WeTravel
Updated over a week ago

How to add additional people to my booking?

Learn how to add another person to your existing booking.

Written by WeTravel
Updated over a week ago

Help with logging in

How to reset your password?

Learn what to do when you've forgotten your password.

Written by WeTravel
Updated over a week ago

How to set a password for the first time?

Learn what to do when you've signed up as a guest and want to access your booking for the first time.

Written by WeTravel
Updated over a week ago