FAQ: Joining a Trip | WeTravel Help Center

About WeTravel

Is WeTravel the organizer of the trips?

Is WeTravel the official organizer of the trips offered on www.wetravel.com?

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Trust and Safety

Your safety is our number one priority.

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Cancellation/Refund Policies

Cancellation/refund policies are usually set by the organizer and vary by trip. Find out more in this article.

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Joining a Trip

Does WeTravel provide Travel Insurance?

I'm joining a trip. Do I need travel insurance? How much is it to buy travel insurance through WeTravel?

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Can I join only part of a trip?

For many trips, it is possible to join only part of the trip. Please contact the trip organizer directly for more details.

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Are flights included in the trip price?

International flights are often not included in trips listed on WeTravel, but please check the trip description.

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Are the trips guaranteed to run?

Trips may only run if a minimum number of participants book the trip by the date indicated in the listing. Check with the trip organizer.

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How can I leave a review?

Learn how to leave a review for your travel organizer.

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Paying for Your Trip

How do I pay my next installment?

Learn how a participant can pay their next installment after they have paid an initial deposit.

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How do I pay my balance due?

Learn how a participant can pay their balance due after paying an initial deposit.

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What is my bank routing number?

Learn how to find your routing number for your bank account

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Why is my payment "pending"?

Bank transfers take 5-7 business days to process. During this time, payments and transfer are marked as "pending".

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Modifying Your Booking

How to contact my travel organizer?

Learn how to get in touch with your travel provider directly through WeTravel.

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I paid for a trip but can't find my booking in my WeTravel account.

What to do when you know that you have signed up for a trip but it doesn't appear in your account?

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How can I update my information in the questionnaire?

Learn how to update information in the participant questionnaire after already booking a trip.

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How to purchase an add-on option after booking?

Learn how to purchase and add additional items to your booking after you have paid the deposit or balance due.

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How to add additional people to my booking?

Learn how to add another person to your existing booking.

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Help with logging in

How to reset your password?

Learn what to do when you've forgotten your password.

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How to set a password for the first time?

Learn what to do when you've signed up as a guest and want to access your booking for the first time.

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