If participants pay using their US checking account, European account, a pre-authorized CAD debit, or a UK bank account, their payment will be processed within 5-7 business days. Australian direct debit (BECS) payments are processed in 3-5 business days. You can find more details here.
During this time, the payment is labelled “pending.” A pending payment indicates that the participant has paid and completed the booking process, but the funds are not yet available to the travel organizer.
After processing, the payment status will automatically change from "pending" to "successful," or to "failed."
If the payment fails, we'll email you and your customer.
Note: If you have auto-bill enabled and the payment fails, we'll first notify the customer so they can try again. If they don't process a payment within two days, we will then notify you, the organizer.
What does "5-7 business days" mean?
"5 business days" means that a payment can sometimes take up to 11 full days to complete.
Example:
A participant books on Friday afternoon, January 1st.
The bank starts processing the payment on Monday, January 4th.
From then, it takes 5 business days until the payment clears.
Only on Monday, January 11th, will the payment clear on WeTravel.
Please contact us if you have any other questions. We will be happy to help!