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Why is my payment "pending"?

Bank transfers take 5-7 business days to process. During this time, payments and transfer are marked as "pending".

Updated over a month ago

If participants pay using their US checking account, European or UK bank account, or a pre-authorized CAD debit, their payment will be processed within 5 to 7 business days. Payments made through Australian direct debit (BECS) are processed in 3 to 5 business days.

During this time, the payment is labelled “pending.” A pending payment indicates that the participant has paid and completed the booking process, but the funds are not yet available to the travel organizer. 

After processing, the payment status will automatically change from "pending" to "successful".

What does it mean it takes "5-7 business days"?

"5 business days" means that completing a payment can sometimes take up to 11 full days.

"5 business days" Example:

A participant books on Friday afternoon, January 1st.
The bank starts processing the payment on Monday, January 4th.
From then, it takes 5 business days until the payment clears.
Only on Monday, January 11th will the payment clear on WeTravel.

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