Once your account is successfully verified, either partially or fully, you can begin collecting payments from your participants. If your account is fully verified, you can transfer cleared funds to your account right away. If your account is only partially verified, you can link your Stripe Standard account and receive all payments directly into your Stripe account.
Credit card payments from participants are processed instantly, while bank account payments take 5-7 business days to clear.
Once the funds have cleared, you can transfer the funds to your bank account when needed. You can do so by going to the "Payments" page in the menu in the upper right-hand corner. There, click on "Payout Accounts" on the left-hand menu and on "Transfer". Please enter the amount you wish to transfer.
Note: If your account is only partially verified, you will not have access to payout features. Once our verification team fully verifies your account based on the established criteria, you will gain access to these features. We strongly recommend connecting your Stripe Standard account to ensure you can access your funds as a partially verified account.
Once a payout is initiated, the funds are transferred in 2-3 business days (local payout). In case you are sending the wire, it can take 3-5 business days to receive the money.
Delay for Identity Verification: When you do your first payout, our payment provider is legally obliged to identify your identity. Sometimes, this can delay your first payout by a few days. Please keep this in mind and transfer your funds early enough.
Adding a payout method: If you have not added a payment method yet, please see this support article here for USD, here for EUR, here for GBP, here for AUD, here for CAD.
International Payout: WeTravel also allows you to wire funds directly to your international account. Please see this support article here.
"Transfer" button not available: If you have added a payout method but you do NOT see the "Transfer" button marked above, please contact the WeTravel team so we can verify your account and activate payouts. See here how to get verified for payouts.