Cancellations can and do happen - whether it's a sudden change in plans or an injury that stops you in your tracks. You may find yourself in a situation where you need to cancel your upcoming trip as soon as possible. While WeTravel is a booking & payment platform used by travel companies, you will need to message your trip organizer directly to request a refund or to cancel your booking!
To cancel your trip and/or request a refund, contact your trip organizer directly.
There are several ways you could contact your trip organizer:
1. You can follow these quick steps to send them a question or cancellation inquiry. Please also check whether your trip organizer has added their contact number or email address to their Profile page on WeTravel, as it could be very helpful when requesting a cancellation.
To access your organizer's Profile page, log in to your account and click on the organizer's name, as shown below:
2. You can do that directly on your booking dashboard by clicking on "Message organizer" in the Contact, Cancellation & Support section at the bottom of the page, as shown below:
If it takes a while to receive a reply to your cancellation request, feel free to send your trip organizer another message via your WeTravel booking dashboard.
IMPORTANT: Cancellation/refund policies are set by the trip organizer. We recommend reviewing the policy on the trip page and in the liability waiver, as well as revising any documents your trip organizer previously provided to you.
Please keep in mind that if you forward your booking cancellation request to WeTravel's customer support at info@wetravel.com, we will unfortunately be unable to complete it. Your trip organizer is fully responsible for canceling your booking and issuing any refunds in accordance with the agreed cancellation terms.