To access the transactions reporting feature, simply find "Payments" on the menu. After that, choose "Transactions Reporting" on the left side.
You will now see a complete overview of all of your payments, refunds, payouts, vendor transfers, etc. done through WeTravel.
You can now download a complete report of your payments by clicking on "Export" or can filter the payments based on the following criteria:
- Date - set a time period
- Type - payment, refund, dispute, vendor payment, payout, wire, card, top-up, adjustment
Once you've set desired filters you can download a custom report by clicking on "Export".
Here's what the report covers (you can always filter the report with your spreadsheet software as needed) :
Date created (UTC) - the date the transaction was initiated on
Date updated (UTC) - the date this transaction was last modified
Type - payment, refund, dispute, vendor payment, payout, wire, card, top-up, adjustment
Payment method - card/bank/cash for payments
Currency - the currency used for the transaction
Net - the net amount of the transaction (with WeTravel's fees withheld already). IMPORTANT: The sum of this column agrees with your available + on hold balance.
Amount - the gross amount of the transaction (with WeTravel's fees not withheld yet) Customer facing amount - total amount paid by participant (incl. card fees)
Payment processing fee - WeTravel payment processing fee
Organizer card fee - debit/credit card fees paid by you, the travel organizer for this payment (populated if card fee is absorbed by you)
Customer card fee - debit/credit card fees paid by the participant for this payment (populated if card fee is passed on to participants)
Transaction ID - custom transaction ID for this specific transaction
Description - description of the transaction
Note - notes added for payouts/vendor transfers
Customer last name - name of the person who made the payment
Customer first name - name of the person who made the payment
Customer email - email of the person who made the payment
Trip start date
Trip end date
Participant(s) - name of participant(s)
Discount code - discount code used (if any)
Beneficiary name - beneficiary name of payout/vendor transfer
Beneficiary email - beneficiary email of payout/vendor transfer
Alternatively, you can also see the information listed above if you click on any of the events and press "View transaction details".
To learn how to get an overview of your payments only please read this article.
To learn how to get an overview of your bank transfers and payouts only please read this article.
To learn how to get an overview of your top-ups only please read this article.