To access the transactions reporting feature, simply find "Reports" on the menu. After that, choose "Transactions" below.
You will now see a complete overview of all your payments, refunds, payouts, supplier transfers, and more made through WeTravel.
You can now download a complete report of your payments by clicking on "Export," or you can filter the payments based on the following criteria:
Date - set a time period
Type - payment, refund, dispute, supplier transfer, payout, wire, card transfer, top-up, adjustment, instant payout, conversion
Currency
Trip
Once you've set the desired filters, you can download a custom report by clicking on "Export".
Here's what the report covers (you can always filter the report with your spreadsheet software as needed):
1. The first sheet shows your opening and closing balance for the period (can be filtered by date and/or currency) for all of your currencies collected. More info on how to create a monthly statement here.
2. The second sheet shows a list of your transactions.
Date created (UTC) - the date the transaction was initiated on
Date updated (UTC) - the date this transaction was last modified
Type - payment, refund, dispute, supplier transfer, payout, wire, card transfer, top-up, adjustment
Payment method - card/bank/cash for payments
Currency - the currency used for the transaction
Net - the net amount of the transaction (with WeTravel's fees withheld already). IMPORTANT: The sum of this column agrees with your available + on-hold balance.
Amount - the gross amount of the transaction (with WeTravel's fees not withheld yet) Customer-facing amount - total amount paid by participant (incl. card fees)
WeTravel fee - WeTravel payment processing fee
Organizer card fee - debit/credit card fees paid by you, the travel organizer for this payment (populated if card fee is absorbed by you)
Customer card fee - debit/credit card fees paid by the participant for this payment (populated if card fee is passed on to participants)
Running balance - running balance of your account after each specific transaction
Transaction ID - custom transaction ID for this specific transaction
Description - description of the transaction
Note - notes added for payouts/supplier transfers
Customer last name - name of the person who made the payment
Customer first name - name of the person who made the payment
Customer email - email of the person who made the payment
Trip name
Trip ID
Trip start date
Trip end date
Participant(s) - name of participant(s)
Discount code - discount code used (if any)
Beneficiary name - beneficiary name of payout/supplier transfer
Beneficiary email - beneficiary email of payout/supplier transfer
Alternatively, you can view the information listed above by clicking on any event and selecting "View transaction details".
