To access the reporting feature, click on "Reports" and choose "Payments" under Payment Reports.
You will now see a complete overview of all of your payments collected through WeTravel.
You can now download a complete report of your payments by clicking on "Export," or you can filter the payments based on the following criteria:
Date - set a time period
Payment Source - bank, wire, card, or external
Status - successful, pending, refunded, failed, disputed
Currency
Trip - choose any or multiple of your trips
Here's what the report covers (you can always filter the report with your spreadsheet software as needed) :
Date created (UTC) - the date the payment was initiated on
Date updated (UTC) - the date this payment was last modified (e.g., by a refund)
Amount - trip/deposit/installment price
Status - successful/pending/refunded/failed/disputed
Currency - the currency used for the trip
Source - bank/card/external
Type - credit/debit card type, bank transfer type, or method name entered for the external payment
Last 4 Digits - of the card used
Refunded - reflects the amount connected to the payment that has been refunded
Disputed - reflects the amount connected to the payment that has been disputed
Converted Amount - applicable if your trip is priced in any currency other than USD, EUR, or GBP. This is "Amount" converted to USD at "Date created (UTC)" based on Stripe's internal currency conversion rate.
Participant Card Fee - debit/credit card fees paid by the participant for this payment (populated if card fee is passed on to participants)
Amount Paid by Participant - total amount paid by participant (incl. card fees)
Organizer Card Fee - debit/credit card fees paid by you, the travel organizer for this payment (populated if card fee is absorbed by you)
WeTravel fee - WeTravel payment processing fee
Net Amount Available - net amount available for payout
Buyer Name - name of your client
Buyer Email - email of your client
Participant Email - email entered in the participant questionnaire
Participant Name - name entered in the participant questionnaire
Trip Name
Trip ID - the ID you've given the trip in the trip builder
Organizer Name - your name
Organizer Email - your email
Alternatively, you can view the information listed above by clicking on any payment and selecting "View payment details". You will also have direct access to that trip's dashboard:
Please contact us if you have any other questions. We will be happy to help!