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How To Read the Cash Flow Report
How To Read the Cash Flow Report

Learn how to navigate your Cashflow Report and read/interpret the information it provides.

Updated over a week ago

What information is available in the Cash Flow report

Pro Only: This feature is available on the pro plan. You can find more information here: How to update and manage your WeTravel subscription?

To maintain a healthy business, it is essential to have an accurate overview of the funds that have entered and exited your WeTravel account. WeTravel allows you to see this information in a visual format using the Cashflow Dashboard. This dashboard only shows historical and factual information; it does not take into account future incoming payments.

TIP: To see information on future payments you can use the Upcoming Payments Dashboard. For more information see the article Upcoming Payments on your Dashboard

How to find and edit the Cash Flow dashboard

To access the cashflow dashboard, ​click on the reporting tab in the main menu and select Cash Flow:

Filtering the Cash Flow Dashboard view

You can filter the view by Trip, Currency and Date Range.

Note: If you do not select a trip, you will see the information for all trips.

You can select multiple filters at the same time - they won’t cancel each other out. However, changing the currency choice WILL override any other previously set filters and set them back to the default.

​In order to see information from the start of your WeTravel account till current day you can clear the date filter by clicking on the “x” symbol:

You can select any of the 14 main currencies in the currency filter, and the default is always USD. (USD, EUR, GBP, CAD, AUD, ZAR, CHF, SEK, DKK, NOK, PLN, NZD, HKD, MXN).

Trips in any currency other than those above, will not be shown in the cash flow report.

Reading the Cash Flow Dashboard

TIP: Click the "i" icon next to each graph or table to view an explanation of its contents or read the definitions below.

Payments Collected

This graph displays the total of payments you have collected. Any refunds or disputes are not deducted (it shows that they still have been collected at some point), and it also includes any cash or check payments you have added to the system.

​Available Balance as of Today

The total of funds in your selected currency that you have available to payout to your bank account or to suppliers at this moment.

Total Payouts as of Today

The total payouts as of today shows an overview of the payouts made separated by local payouts, wire transfers, WeTravel cards and Supplier Transfers

Net Collected

This graph shows the net amount of payments collected, including cash and check payments you have added to the system. The difference between Payments Collected and Net Collected is that the refunds, disputes and fees are deducted from this graph.

Sales

The sales graph shows the value of the packages and add ons you have sold to date, both paid and unpaid. Cancelled bookings are not counted in this graph, and any discounts applied are deducted from the total amount.

Bookings

Number of participants that booked in the selected period. Cancellations will be deducted from the total number.

Cancellations

The number of cancellations for packages.

Disputes

Total amount of disputed payments

Refunds

Total amount of refunds issued, including cash refunds

Add-on Options

Number of add-on options booked

Add-ons Cancelled

Number of add-on options cancelled

Cash Payments

Amount of cash payments added

Cash Refunds

Amount of cash refunds added

Leads

Number of people who have either downloaded the brochure or asked a question from the trip page. This number remains the same regardless of the date and currency selection. Trip selection is taken into consideration.

Leads Converted

Number of bookings received from leads generated on WeTravel from brochure downloads or contact requests. This number remains the same regardless of date and currency selection.

Revenue from Leads

Amount of sales generated from leads received via WeTravel. Date and currency selection are not taken into account.

Contributions

Amount of payments collected via the contribution pages

Waitlisted

Number of people signed up on the waitlist. If they were booked from the waitlist invitation, they will still show up here.

FAQ

Does this feature work on both mobile and web browsers?

You can easily access the dashboard on web and mobile browsers.​​

Is this feature available to team members?

No, team members won’t have access to view the dashboard of the main account just yet. If this is a feature you need, please send us an email at info@wetravel.com so we can pass the feedback along to our team.

Can I download these reports?

The information in these reports is real-time and therefore not available for download. You can use the other reports (payments, transactions, transfer and top-ups reporting) to download the information collected here.

Will I be able to access the dashboard if I have connected my Stripe Standard account with WeTravel?

For Stripe Standard users, we will only show the activity received before connecting the Stripe account with WeTravel.


You can contact us with any questions via email (info@wetravel.com) or chat on the bottom right-hand corner of the helpdesk).


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