What information is available in the Cash Flow report
Pro Only: This feature is available on the pro plan. You can find more information here: How to update and manage your WeTravel subscription?
To maintain a healthy business, it is essential to have an accurate overview of the funds that have entered and exited your WeTravel account. WeTravel allows you to see this information in a visual format using the Cashflow Dashboard. This dashboard only shows historical and factual information; it does not take into account future incoming payments.
TIP: To see information on future payments you can use the Upcoming Payments Dashboard. For more information see the article Upcoming Payments on your Dashboard
How to find and edit the Cash Flow dashboard
To access the cashflow dashboard, click on the reporting tab in the main menu and select Cash Flow:
Filtering the Cash Flow Dashboard view
You can filter the view by Trip, Currency and Date Range.
Note: If you do not select a trip, you will see the information for all trips.
You can select multiple filters at the same time - they won’t cancel each other out. However, changing the currency choice WILL override any other previously set filters and set them back to the default.
In order to see information from the start of your WeTravel account till current day you can clear the date filter by clicking on the “x” symbol:
You can select any of the 14 main currencies in the currency filter, and the default is always USD. (USD, EUR, GBP, CAD, AUD, ZAR, CHF, SEK, DKK, NOK, PLN, NZD, HKD, MXN).
Trips in any currency other than those above, will not be shown in the cash flow report.
Reading the Cash Flow Dashboard
TIP: Click the "i" icon next to each graph or table to view an explanation of its contents or read the definitions below.
Payments Collected
This graph displays the total of payments you have collected. Any refunds or disputes are not deducted (it shows that they still have been collected at some point), and it also includes any cash or check payments you have added to the system.
Available Balance as of Today
The total of funds in your selected currency that you have available to payout to your bank account or to suppliers at this moment.
Total Payouts as of Today
The total payouts as of today shows an overview of the payouts made separated by local payouts, wire transfers, WeTravel cards and Supplier Transfers
Net Collected
This graph shows the net amount of payments collected, including cash and check payments you have added to the system. The difference between Payments Collected and Net Collected is that the refunds, disputes and fees are deducted from this graph.
Sales
The sales graph shows the value of the packages and add ons you have sold to date, both paid and unpaid. Cancelled bookings are not counted in this graph, and any discounts applied are deducted from the total amount.
Bookings
Number of participants that booked in the selected period. Cancellations will be deducted from the total number.
Cancellations
The number of cancellations for packages.
Disputes
Total amount of disputed payments
Refunds
Total amount of refunds issued, including cash refunds
Add-on Options
Number of add-on options booked
Add-ons Cancelled
Number of add-on options cancelled
Cash Payments
Amount of cash payments added
Cash Refunds
Amount of cash refunds added
Leads
Number of people who have either downloaded the brochure or asked a question from the trip page. This number remains the same regardless of the date and currency selection. Trip selection is taken into consideration.
Leads Converted
Number of bookings received from leads generated on WeTravel from brochure downloads or contact requests. This number remains the same regardless of date and currency selection.
Revenue from Leads
Amount of sales generated from leads received via WeTravel. Date and currency selection are not taken into account.
Contributions
Amount of payments collected via the contribution pages
Waitlisted
Number of people signed up on the waitlist. If they were booked from the waitlist invitation, they will still show up here.
FAQ
Does this feature work on both mobile and web browsers?
You can easily access the dashboard on web and mobile browsers.
Is this feature available to team members?
No, team members won’t have access to view the dashboard of the main account just yet. If this is a feature you need, please send us an email at info@wetravel.com so we can pass the feedback along to our team.
Can I download these reports?
The information in these reports is real-time and therefore not available for download. You can use the other reports (payments, transactions, transfer and top-ups reporting) to download the information collected here.
Will I be able to access the dashboard if I have connected my Stripe Standard account with WeTravel?
For Stripe Standard users, we will only show the activity received before connecting the Stripe account with WeTravel.
You can contact us with any questions via email (info@wetravel.com) or chat on the bottom right-hand corner of the helpdesk).