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Can I pass on fees to participants?
Can I pass on fees to participants?

Learn how to either pass on or absorb WeTravel processing and credit card fees.

Updated over a week ago

When creating a trip, you can select from four options in the pricing section of your trip builder:


You have two options regarding the card fees for your participants:

  • Absorb the credit card fees

  • Pass them on to your participants. If you choose this option, it is essential to note that participants can pay using their bank account, and if they choose to pay by card, only then the card fee will be added at checkout.

Similarly, when it comes to the WeTravel fee, you can:

  • Absorb the WeTravel fee yourself

  • Pass it on to your participants. The WeTravel fee starts at 1%+30c/transaction, and you can choose to pay it yourself or add it to the participant's fee.

Please note that you have the option to set a unique pricing structure for each of your trips. If you make any changes or updates to the pricing structure, it will affect new transactions for that particular trip.



Combined WeTravel and card fees


USD payments

If a client pays by credit card, the combined WeTravel and credit card fees start at 3.9%+30c (1% + 2.9%) + 30 cents/transaction for Visa/Mastercard or 4.9%+30c (1% + 3.9%) + 30 cents/transaction for AMEX.

If a client pays with their bank account, the transaction fee will start at 1%+30c.

EUR payments

If a client pays by credit card, the combined WeTravel and credit card fees start at 2.4% (1% + 1.4%) + 30 cents/transaction for Visa/Mastercard or 3.9% (1% + 2.9%) + 30 cents/transaction for AMEX.

If the client pays via Sofort using their bank account, the combined WeTravel and payment method fees start at 2.3% (1% + 1.3%) + 30 cents/transaction.

If the client chooses to pay via SEPA or iDeal, the WeTravel fee will start at 1% + 30 cents/transaction.

GBP payments

If a client pays by credit card, the combined WeTravel and credit card fees start at 2.9% (1% + 1.9%) + 30p/transaction for Visa/Mastercard or 3.9% (1% + 2.9%) + 30p/transaction for AMEX.

If the client chooses to pay with their bank account, the WeTravel fee will start at 1% + 30p/transaction.

Note for European organizers

Due to European payment regulations, EU and UK companies may be barred from adding certain credit card surcharges.

Therefore, we recommend absorbing the card fee if you are a tour operator based in the EU or UK. You can change your settings accordingly if you wish to pass on WeTravel fees.

AUD payments

If a client pays by credit card, the combined WeTravel and credit card fees will start at 3.5% (1% + 2.5%) + 30 cent/transaction for Visa/Mastercard or 3.9% (1% + 2.9%) + 30 cent/transaction for AMEX.


CAD payments

If a client pays by credit card, the combined WeTravel and credit card fees will start at 3.5% (1% + 2.5%) + 30 cent/transaction for Visa/Mastercard or 3.9% (1% + 2.9%) + 30 cent/transaction for AMEX.


ZAR payments

If a client pays by credit card, the combined WeTravel and credit card fees will start at 3.5% (1% + 2.5%) + 5 ZAR/transaction.

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