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How do I collect outstanding balances after my participants have paid the deposit?
How do I collect outstanding balances after my participants have paid the deposit?

Learn how WeTravel makes it super easy to collect any remaining amounts from your participants after you have collected a deposit.

Updated over a week ago

With WeTravel, you can collect the outstanding balance from your participant with just two clicks. Let's say you have a trip where 10 people have paid a deposit and it's time that they pay the rest. 

Here is how to send them the email to pay the balance due:

Go to your "Manage Trip" dashboard by clicking on "My Trips" and then on "Manage Trip".

Navigate to the "Messages" section and click on "New Message".

This will send an email ONLY to the people that still owe you money. This also includes people with payment plans that have their next installment past due already (marked in red).

As you can see in "Send to", this sends an email to all participants that still have a balance due. 

You can attach a file or multiple files to your message if needed.

You can adapt the message if you wish and click "Send Now".

You're done!! Your participants will receive an email with a large button "Pay Remaining Amount". Clicking this button takes the participants directly to a personalized site to pay their balance due.

Note: If you already know the date when the payment is due at the moment of creating your booking page, you can use our "Payment Plan" feature to automatically collect the outstanding amount. Learn more here.

📨 Do you wish to send your message at a later point instead of now? Click here to learn more about how our message scheduling feature works.

Copy the message

Do you perhaps want to resend the message to your clients? Click on the three dots next to any message and select "Copy" from the drop-down menu. This will create an identical copy of your message while you will have a chance to modify any of the message fields according to your needs.

Please contact us at if you encounter any issues or want to share any feedback.

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