Note: The WeTravel card is only available to fully approved users.
Am I eligible for the WeTravel Card?
The WeTravel Card is available to U.S. clients with a U.S. bank account. If you are registered in the U.S. and have a U.S. bank account, you should be able to apply for a card. Please verify your WeTravel account before creating cards.
Note: All card applications are subject to approval. We are working on expanding availability to other regions—stay tuned! For questions or feedback, contact us at info@wetravel.com.
What is a virtual card?
A virtual card is a card that exists digitally rather than as a physical plastic card. It can be used for online payments, phone transactions, and anywhere Visa® is accepted, without needing a physical card.
How quickly are funds available on my WeTravel Card?
Any USD collected on WeTravel can be transferred to your card balance as soon as the funds are processed. If a customer pays with a credit or debit card, the funds are available immediately. If they pay via bank transfer, the funds become available once processed (5-7 business days).
What currencies can I transfer to my WeTravel Card?
Currently, only USD can be transferred to your WeTravel Card balance.
Can I create more than one virtual card?
You can create a maximum of 10 cards on your WeTravel account. If you would like to increase this limit, please contact info@wetravel.com.
Does WeTravel offer plastic cards?
Not yet. Join our waitlist to be notified when plastic cards become available!
Can I pay in any currency with my WeTravel Card?
Yes, your WeTravel Card can be used in any currency. Payments in non-USD currencies will be converted at the midmarket rate, and foreign transaction fees may apply.
Does my WeTravel Card have a PIN?
If the merchant requests your PIN, it can be found under the CVC code on the card details page.
Can I withdraw cash using my WeTravel Card?
No, the WeTravel Card cannot be used for cash withdrawals.
How can I get my WeTravel Card?
Go to Payments > WeTravel Cards and follow the steps. For more details, check our in-depth tutorial here.
What if my WeTravel Card is stolen or compromised?
You can freeze and unfreeze your WeTravel Card instantly. If you need to terminate the card permanently, click the three dots on your card settings. Keep in mind that termination is final and cannot be undone.
How do I request a chargeback?
If you do not recognize a transaction or did not receive services paid for, you can dispute the charge and initiate a chargeback. Chargebacks must be requested within 120 days of the transaction. You can learn more here.
What happens when my payment is refunded?
Refunded payments will be automatically returned to your WeTravel Card within 5-10 business days following refund processing.
Why is my refund amount in USD different from the original transaction amount?
When a transaction is processed in a non-USD currency, the foreign exchange (FX) rate used is the one active at the time of the transaction. If a refund occurs, the exchange rate used will be the rate at the time of the refund. Because exchange rates fluctuate, the USD amount you receive as a refund may be higher or lower than the original USD charge.
Can I use my WeTravel Card with Apple Pay or Google Pay?
Yes, the WeTravel Card is compatible with Apple Pay and Google Pay.
Are there spending category restrictions on the WeTravel Card?
We recommend using your WeTravel Card for business expenses. WeTravel reserves the right to modify spending policies, restrict certain transactions, or take necessary actions in compliance with laws and regulations in the regions in which we operate. WT Card Users are bound by the agreement described in the Terms of Service.
Does my WeTravel Card have spending limits?
Yes, there is a daily spending limit of $10,000, which applies across all cards linked to your WeTravel card balance. You can set individual spending limits for each card by clicking the "Spend Limit" button in your card settings, where you can also view your current limits.
In addition, there is a daily limit of $500,000 across all payout methods, including local payouts, wires, supplier transfers and transfers to your card balance. If you want to inquire about these limits, please contact our team at info@wetravel.com.
What is my billing address?
You can enter your billing address when creating a card. It can later be viewed under "Card Details" for each card.
What if I want to retrieve the funds from my card?
Once funds are transferred to your card balance, they cannot be moved back to your USD balance. However, you can retrieve the funds by making a payout to your linked US bank account. If you’ve added a US debit card, please reach out to us at info@wetravel.com for assistance.
How can I terminate my WeTravel Card?
To permanently terminate a card, go to the three-dot menu and select "Terminate Card." This action is final and cannot be undone.
Can I use my WeTravel Card to pay for my monthly or annual subscription?
Yes, you can use your WeTravel card to make subscription payments.
Where can I download my statement?
Your WeTravel Card statement is available on the WeTravel Card page. Click "Export" in the upper-right corner to download it. Statements can be accessed even if the card has been terminated.
It is important to note that WeTravel has the right to request additional verification documents or information in order to further validate the identity of an individual or company. WeTravel reserves the right to decline payment services to any user at any time, at its sole discretion.