Interbank rules do not allow ACH bank transfer refunds after 180 days. It is a payment network rule that WeTravel has to comply with. There are two possibilities to proceed with:
Option 1: Transfer the funds to the user within WeTravel
You can transfer the funds from your WeTravel account to your client's WeTravel account using vendor transfers. Your client can then sign in to their WeTravel account, go to "Payouts" and add their own bank account to receive the funds there.
However, this is not a very user-friendly process. The user will have to verify their identity with Stripe to receive the payment (because they register like an organizer on WeTravel).
Option 2: You do the refund outside WeTravel
Please use bank transfer, cash apps or other methods to issue the refund outside of WeTravel.
Please contact support at email@example.com if you would like to do option 1, with the email of the person to be refunded. In that case, we will verify your client for payouts and send you instructions on how to send the funds and how to instruct your clients on how to initiate a payout.