Interbank rules do not allow ACH, BACS, SEPA, or Pre-authorized debit (PAD) bank transfer refunds after 180 days and BECS bank transfer refunds after 90 days. It is a payment network rule that WeTravel has to comply with.
Please kindly proceed with the refund outside WeTravel
Please use bank transfer, cash apps or other methods to issue the refund outside of WeTravel. We highly recommend proceeding with this option as it's the most user-friendly way to issue a refund for a bank payment that is older than 180 days!
IMPORTANT: If you issue a refund outside of WeTravel, the originally paid WeTravel Fee and payment method fees will not be returned.