Here is how you issue a refund to a participant.
Please find a step-by-step tutorial below:
Let's say your client paid $1,000 and you need to refund $100.
1. Go to "My Trips" and click "Manage Trip".
2. Click "Issue Refund" next to the name that you want to issue a refund to.
3. Choose "Full Refund" for a full refund for the booking.
Choose "Partial Refund" if you'd like to refund a custom amount. Then, choose the correct payment order (if applicable), enter the amount (e.g. $100) and click "Refund".
The participant automatically gets an email informing them about the refund. Refunds usually take 5-10 business days to appear on the participant's statement.
Once issued, a refund cannot be canceled nor reversed.
Note 1: Bank payments that are "pending" can only be refunded once they have cleared, which takes 5 business days. Therefore, bank payments can only be refunded 5 business days after the payment is made.
Note 2: If you issue a partial refund, the participant is still signed up for your trip. If you also want to remove the participant, click on "Cancel Booking" after you have issued the partial refund.
Note 3: If you issue a full refund, the participant's booking will automatically be canceled and they will be removed from the participant list.
Note 4: US ACH bank payments can only be refunded up to 180 days after the payment was made. Please contact us if you have to refund a payment after the 180 days have passed.
Note 5: If the participant's card used for purchase has been canceled or is now expired, the bank or credit card company will normally reroute the credit amount issued to the current account or card for use.
Note 6: Cash payments can be marked as refunded as well. No funds will move through WeTravel or to your client's account, this is for informational purposes only. For cash refunds, no email notification is automatically sent to the client.