You and your customers can easily download a detailed buyer receipt at any time from your WeTravel accounts. The PDF includes everything needed for insurance purposes, financial documentation, or dispute resolution. It’s generated directly from the booking data, so it always reflects the most current information. Both you and your customer will see the exact same version.
How to download a buyer receipt (for organizers)
To download the receipt, go to Trips and click on "Manage Trip. In the Manage Trip view, select "View Booking Details" next to the participant's name:
Then scroll through the available options and click on “Download Receipt".
The PDF will be titled using the trip name and the buyer’s name (e.g., Italy Retreat – Jamie Lee), making it easy to identify and organize.
Tip: You can download the PDF as many times as needed — it will always reflect the latest state of the booking.
What does the buyer's receipt look like?
The receipt includes the following details:
Organizer, Buyer & Trip Information: Organizer's name, logo, contact info, a link to your terms and cancellation policy (if added in your Profile), buyer and participant's name and email, trip name, destination, trip dates, and booking date.
Booking Summary: All selected packages, add-ons, cancellations, grouped pricing per participant, and a breakdown of totals, including booked amounts, taxes, discounts, canceled amounts, and the current booking total.
Transaction Summary: Payment dates, payment status, payment methods (such as card or bank transfer), amounts due, service fees, amounts paid, and any refunds or active disputes.
Example of a receipt:
Note: All amounts on the receipt are displayed in the trip’s original currency. If there is too much information for one page, the receipt will continue to the next page.
How can my customers download their receipts?
Your customers can download their receipts directly from their Manage Booking page. Once there, they will see a Download Receipt button. Clicking it will instantly open a PDF in a new tab, ready to view, save, or print.
Frequently Asked Questions:
Is this feature available to both Basic and Pro plan users?
Yes, the buyer receipt feature is available to everyone!
Is this feature available to team members?
Yes, team members with access to the trips can download receipts.
Does the receipt show canceled items, pending payments, or refunds?
Yes, cancellations are listed in the receipt, including participant status if applicable.
Pending payments, disputes, and refunds are clearly labeled in the Transaction summary section on the receipt. Refunds and disputes show as negative amounts.
Does the receipt show service fees, discounts, custom pricing, or custom adjustments?
Yes. It will include the service fees (paid by the buyer), discount codes applied at checkout, any custom prices made by the organizer, and custom adjustments (add-ons and discounts).
Will the PDF include my full contact details?
Only what you have added to your organizer profile. We recommend keeping this up to date HERE.
Can I customize the PDF?
Not at the moment. The format and content are standardized to ensure consistency for insurance and financial use.
Can I access a previous version of the receipt or see when it was downloaded?
No — we do not store past versions or track download history. Each time you or the customer downloads the receipt, it reflects the booking's current state.
Can I send the receipt to my customer on my trip dashboard?
Yes, you can download the PDF document and send it to your customers through the messaging feature on WeTravel if your plan is upgraded to Pro. Alternatively, you can send the buyer's receipt to your customers via email or other channels.
Do I need to enable this feature?
No, it’s automatically available for all trips — no setup required.
If you have any questions, you can contact us via email (info@wetravel.com) or via chat in the bottom-right corner of the helpdesk.