Let's say that a traveler signed up for a $9,000 trip. Now, you want to change the final price for them because you are giving them a $1000 discount.
Here is how you can easily adapt the price:
1. Go to your "Manage Trip" dashboard by clicking on "Trips" and then on "Manage Trip".
2. In the "Manage Trip" dashboard, click "Set Custom Price" next to the traveler's name.
3. Enter the new price for that traveler, in our example, "$900".
The dialogue box calculates the new balance due for you to double-check. In case the new custom price is lower than the amount already paid, we will not automatically initiate a refund. If you wish to issue a refund, please do so in your trip dashboard.
4. Click "Confirm New Price" and you are done! An email will automatically be sent to the traveler. The email contains a link to the payment site for the traveler.
You will now be prompted to add a payment plan if the booking has none or review and edit the payment plan after updating the price.
Note: If the traveler had already paid the full amount (e.g. $9,000) and you want to lower the price (e.g. to $1000), then you should press "Refund" in step 2, instead of "Custom Price". You can then initiate a partial refund, in our example for $100.