With WeTravel, you can collect the outstanding balance from your participant with just two clicks. Let's say you have a trip where 10 people have paid a deposit, and it's time for them to pay the rest.
Here is how to send them the email to pay the balance due:
Go to your "Manage Trip" dashboard by clicking on "Trips," then navigate to the "Messages" section and click on "New Message".
On the new message, select "Everyone with payments past due."
This will send an email ONLY to the people who still owe you money. It includes people with payment plans whose next installment is already past due (marked in red). Please keep in mind that this email is sent to buyers only.
You can also message specific buyers by selecting or deselecting them individually.
You can attach one or more files to your message if needed. Please note that the file attachment feature is a Pro feature.
You can adapt the message if you wish and click "Send Now".
You're done!! Your customers will receive an email with a large "Pay Remaining Amount" button. Clicking this button takes participants directly to a personalized site to pay their balance.
Note: If you know the payment due date when creating your booking page, you can use our "Payment Plan" feature to automatically collect the outstanding amount. Learn more here.
📨 Do you wish to send your message at a later point instead of now? Click here to learn more about how our message scheduling feature works.
Copy the message
Do you perhaps want to resend the message to your clients? Click on the three dots next to any message and select "Copy" from the drop-down menu. This will create an identical copy of your message, and you will have a chance to modify any message fields as needed.
Please contact us if you have any other questions. We will be happy to help!