USD, EUR, and GBP payments
Participants will see "WT* " and the first 18 characters of the trip name as the statement descriptor in their credit card or bank account statement.
Example: If your trip title is "Enchanted Hills Adventure Retreat: Hiking and Views," the statement descriptor will say "WT* ENCHANTED HILLS AD".
You might want to consider adding your company name as the first thing in the trip title. That way, it will definitely be reflected in your participant's credit card or bank account statement.
Note: Depending on the bank's individual policies, EUR SEPA transactions can appear as "WeTravel BV" and USD ACH transactions as "WeTravel Inc." on the clients' bank statements.
USD payments when your own Stripe Standard account has been connected
Your users will see the first 22 characters of the trip name on their card or bank statement. This has proven to be the best way to minimize customer complaints about unrecognized credit card charges.
AUD, CAD, NZD, DKK, NOK, SEK, CHF, PLN, MXN, HKD, and GBP (BACS) payments
Participants will see the first 18 characters of the trip name as the statement descriptor in their credit card or bank account statement.
Note: GBP BACS transactions may appear as "Airwallex" on clients' bank statements. Airwallex is our trusted and secure payment partner, and the descriptor may vary depending on the receiving bank’s display policies.
Merchant Credit Card Category - MCC
WeTravel's credit card merchant category is 'Business Services (7399)'.
Best practices to avoid disputes and repayments due to unrecognized charges
Unrecognized charges can lead to disputes and unnecessary repayments. By providing clear and consistent information to your participants, you can help them recognize charges and prevent confusion.
Here are a few best practices:
Display a note on the trip page: Before participants book, let them know what the charge will look like on their bank or credit card statement. This sets the right expectation from the start.
Add it to your Welcome Message: In the trip builder, add a note to your welcome message. This will be sent with their confirmation email, providing a record and a reference to check if they see an unfamiliar charge later on.
By taking these steps, you can reduce the chances of disputes and repayments.
You can refer to this article for more dispute best practices and how we handle these cases.
Please contact us if you have any other questions. We will be happy to help!