WeTravel partners with industry leaders in order to send money transfers across the globe in the most efficient way possible. We process your payment via an international wire network when you send USD to countries outside of the US, GBP to countries outside the UK, EUR to banks that are not part of SEPA, etc.

International wires can be initiated in the "Payments" tab. To make an international wire, please go to your "Payments" page and click on "My Accounts".

Once in "My Accounts" click on "Initiate International Payout (Wire Transfer)". 

On the next page, you will be able to enter all the payment details to initiate an international wire transfer: 

All wire transfers will be manually verified, so please allow 3-5 business days for processing. The first wire to a new beneficiary usually takes a bit longer than a repeat wire due to the verification process.

The following sending fees apply to every international wire transfer depending on the currency you're using:

Currency

Fee

USD

$15

EUR

€15

GBP

£15

AUD

A$25

CAD

C$20

ZAR

250 ZAR


There also might be receiving and processing fees charged by the beneficiary bank and the intermediary bank before the funds reach your bank account. Unfortunately, this is beyond WeTravel’s control.

Information needed is the following (bank information can be found in the vendor’s invoice or in your bank statement):

Choose whether it's a Corporate Account or an Individual Account
Beneficiary Name - the full name of the Account Holder as it’s written on the associated bank account

Beneficiary Email - payment recipient email

Beneficiary Currency - the currency you'd like the beneficiary to receive. However, be mindful that WeTravel reserves the right to process the wire transfer in one of the six currencies we hold funds

Beneficiary Country - country of residence of the payment recipient

Beneficiary Address line 1 - house/building number and street name of the payment recipient. If there’s no house/building number, please add “S/N” (e.g. Pennsylvania Avenue S/N)

Beneficiary Address Line 2 - interior number, if applicable

Beneficiary City - city of residence of the payment recipient

Beneficiary Region - region/state of residence of the payment recipient, if applicable

Beneficiary Postal Code - postal code/ZIP code of the payment recipient. Due to internal regulations, WeTravel cannot accept P.O. boxes. Some countries don’t have postal codes, if this is the case, please add 0000.

Beneficiary Bank Name - bank of the payment recipient

Beneficiary Bank Country - country where the bank account is located

Beneficiary Bank Account Number - bank account number of the payment recipient as well as the full IBAN (if applicable)

Beneficiary Bank Swift BIC - SWIFT/BIC of the bank of your payment recipient. Please find the relevant code here

Sent By - your (company) name

Purpose of Payment - Please kindly note that WeTravel can only send payments to tour operators, travel agencies and travel-related vendors related to the trips you are hosting in WeTravel. If your vendor is not travel-related, we would recommend you to transfer the funds to your own account.

Amount in USD/EUR/GBP - amount in the currency you want to send from, please include our sending fee in the total amount.

Notes to WeTravel - Enter the following information whenever applicable:

Beneficiary Currency

Additional Information needed

USD (Accounts within the US)

-ACH Routing Number - 9 digits

EUR

-Full IBAN

GBP

-Full IBAN

-Local account number and sort code is also acceptable

CAD

-Clearing code is required. It is made up of two numbers:


-Institution Code - usually 3/4 digits

-Branch Transit Number - usually 5 digits


-Also needed for USD / EUR accounts in Canada

AUD

-Bank State Branch Code (6 digits)

MXN

-CLABE (Clave Bancaria Estandarizada) - 18 digits

-Phone number

IDR

-Branch Name


-Phone number

ZAR

-Sort Code - 6 digits


-Phone number

INR

-IFSC Code


You can add any additional information we may need to know, e.g. information of the intermediary bank (the payment recipient should have given you this information if necessary).

Note: If you do NOT see the above "Initiate International Payout (Wire Transfer)" button, it means that your ID verification is not yet complete. Please contact the WeTravel team so we can verify your identity and activate payouts for your account. See here how to get verified for payouts.

In the case WeTravel is not able to process your wire transfer due to incomplete details, we will contact you via email, so please make sure you check your spam folder regularly. In case we do not receive the requested information within 5 working days, we will have to reverse the funds back to your account.


Wire Transfer FAQ

Can I make a repeat wire on my WeTravel account?

If you are wiring funds to the same beneficiary as before (i.e. repeat transfer), then you can just enter the following:

1. The beneficiary name
2. The currency
3. The 4 last digits of the beneficiary bank account number
4. The amount
5. Purpose of payment
6. Payment notes.

In the rest of the fields you can enter "as previous", we have saved the banking details in our backend.


Where can I send an international wire? Can I send it to any corporate or individual account via WeTravel?

Due to external compliance requirements, we can only send payments to tour operators, travel agencies and travel-related vendors. Our team will conduct due diligence checks on all the outgoing wire transfers to make sure your money is safe and protected. Keep in mind that we might ask you to provide us with a copy of the invoice or any other supporting documents when it comes to individuals (personas físicas).


Unsupported countries for international wires are North Korea, Cuba, Iran, Syria, Russia, Ukraine (including the Crimea region).



My international wire hasn't been received. How do I track my wire transfer and what are the next steps?


It takes 3-5 business days to receive a wire after you have successfully submitted the request. If you have not received the funds after 5 business days and haven't been contacted by our team with a request for additional information, please contact us at info@wetravel.com and we will provide you with a confirmation receipt of your wire.


I sent a wire with the wrong bank account information. What happens now?

Everyone makes mistakes. Get in touch with us as soon as you notice the mistake - we might be able to amend the wire. If we have already processed the payment, then we will ask you to contact your recipient or your receiving bank and tell them about the mistake. Once the bank has returned the wire back to us, we will notify you immediately. You will be able to set up a new wire transfer on your account.

What if I want to cancel the wire that I initiated?

Please get in touch with us and let us know. We might be able to stop the payment if it hasn’t been processed yet.


Are there limits to how much I can send via international wire?

You can send up to $800K per wire. Sometimes we will need to ask for some extra information and documents from you in order to process the payment. If this is the case, we will get in touch by email and let you know exactly what you will need to do.

What will be shown on the receiving bank account statement?

Please note that the sender’s name on the recipient bank statement will appear as Wetravel Inc. or, in some cases, as Cambridge Mercantile Corp.



Please contact us if you have any questions or concerns about sending international wires. 👏🏼

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