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What if a participant misses a payment deadline?
What if a participant misses a payment deadline?

What happens when your participant misses an installment plan deadline / books after the first payment deadline?

Updated over a week ago

What happens to the payment plan when a deadline is missed or the booking is made after the first installment date?

Deadline missed:

 WeTravel will automatically send these reminder emails to the participants:

  • 7 days before the due date

  • 3 days before the due date

  • on the day of the due date

  • "Late notice" 2 days after the due date

If the installment is still not paid by the next due date it will be lumped together with the next installment.

Booking made after the first installment date:

Your clients can choose to pay the deposit or the full amount upon booking. If there are any outstanding installments due, a message will be displayed after the booking is confirmed:



After that, the payment plan will continue as normal. In case clients have any outstanding payments after booking, they will be required to pay them on the next installment date.

Deadline missed for a booking that is on an auto-billing plan


Your client will receive an email notification 3 days before the payment that the payment will be charged soon.

In case the payment fails on the payment date, your client will receive an email about payment failure and instructions on how to update their payment method.

If they fail to do so, then you as the organizer will be emailed 2 days after we have still not been able to charge your customer so you can follow up directly.

If the installment is still not paid by the next due date it will be lumped together with the next installment.

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