What happens to the payment plan when a deadline is missed or the booking is made after the first installment date?

Deadline missed:

 WeTravel will automatically send these reminder emails to the participants:

  • 7 days before the due date
  • 3 days before the due date
  • on the day of the due date
  • "Late notice" 2 days after the due date

If the installment is still not paid by the next due date it will be lumped together with the next installment.

Booking made after first installment date:

In addition to the deposit, the participant is required to pay for all of the installments they have missed when booking. After that, the payment plan will continue as normal.

Deadline missed for a booking that is on an auto-billing plan


Your client will receive an email notification 3 days before the payment that the payment will be charged soon.

In case the payment fails on the payment date, your client will receive an email about payment failure and instructions on how to update their payment method.

If they fail to do so, then you as the organizer will be emailed 2 days after we have still not been able to charge your customer so you can follow up directly.

If the installment is still not paid by the next due date it will be lumped together with the next installment.

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