If you are an Organizer:
To change or reset the phone number or Google Authenticator you use for Two-Factor Authentication, please get in touch with our support team at info@wetravel.com from the email address attached to the WeTravel account in need of resetting, and send us a picture (selfie) of the account owner holding their valid government-issued photo ID (make sure the details on the ID are clear and easy to read).
Once we receive and verify this, we will check your identity and reset your Two-Factor Authentication phone number or Google Authenticator for you.
If you are a Team Member (not the main account holder):
To change or reset the phone number or Google Authenticator you use for Two-Factor Authentication, you’ll need to email us at info@wetravel.com and copy the main Organizer (account owner) on your message. For security purposes, we will request a selfie of the main account holder with their government-issued ID to verify their identity before making any changes.
Once we receive and verify this, we will be able to reset the 2FA on your team member account.
This security measure is in place to help protect your account from unauthorized access and uphold the highest privacy standards. For your safety, we do not store the submitted documents and permanently delete them immediately after verification.