To reset or change your 2FA method, please contact our Customer Support team at info@wetravel.com. For security reasons, make sure to contact us from your registered email address so we can verify your account and assist you with the reset.
To ensure the reset is applied to the correct account and all relevant parties are informed, the main account holder may be included in the verification process.
If the reset is for the main account or any associated team member account with payout permissions, the main account holder will be asked to complete identity verification by submitting a valid ID and a selfie.
If the reset is for a trip participant or a team member without payout permissions, no identity verification is required.
This security measure is in place to help protect your account from unauthorized access and uphold the highest privacy standards. For your safety, we do not store any submitted documents and permanently delete them immediately after verification.