The WeTravel card is only available to fully approved users.
Am I eligible for the WeTravel Card?
Eligibility depends on where your business is located:
WeTravel Card (US) — available to companies incorporated in the US and with a US bank account. See the WeTravel Card (US) FAQ for details.
WeTravel Card (International) — available to companies incorporated in, or with an entity in, one of our active regions:
Americas: Canada, Brazil, Mexico, Argentina, Colombia
Europe & UK: United Kingdom, Gibraltar, Isle of Man, Ireland, France, Germany, Netherlands, Belgium, Austria, Portugal, Spain, Italy, Switzerland, Sweden, Denmark, Norway, Finland, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria, Greece, Croatia, Cyprus, Malta, Luxembourg, Estonia, Latvia, Lithuania, Iceland, Liechtenstein
Asia: Singapore, Thailand, Philippines, Hong Kong, Israel
Oceania: Australia, New Zealand
See the WeTravel Card (International) FAQ for details.
What is a virtual card?
A virtual card is a card that exists digitally rather than as a physical plastic card. It can be used for online payments, phone transactions, and anywhere Visa® is accepted, without needing a physical card.
Are there any fees on my WeTravel Card?
No - there are no annual, card-creation, or membership fees on the WeTravel Card. For details on exchange or transaction fees, please review the FAQ for your specific card (US or International).
How quickly are funds available on my WeTravel Card?
Any funds collected on WeTravel can be transferred to your card balance as soon as the funds are processed. If a customer pays with a credit or debit card, the funds are available immediately. If they pay via bank transfer, the funds become available once processed (5-7 business days).
Can I create more than one virtual card?
Yes, you can create up to 50 virtual cards for you and your team members. If you'd like to increase this limit or have any feedback, please contact info@wetravel.com.
Does WeTravel offer plastic cards?
Coming soon - join our waitlist to be notified when plastic cards become available!
Will I receive emails for card creation, termination, or other card actions?
Yes, you'll receive email notifications for all card-related actions, including card creation, termination, freezing, and more.
How does WeTravel help keep my card safe?
If a transaction appears suspicious or out of the ordinary, we'll notify you via SMS or email (depending on your region) so you can verify and approve the payment before it goes through.
What if my WeTravel Card is stolen or compromised?
You can freeze and unfreeze your WeTravel Card instantly. If you need to permanently terminate the card, click the three dots in your card settings. Keep in mind that termination is final and cannot be undone.
What happens when my payment is refunded?
Refunded payments will be automatically returned to your WeTravel Card within 5-10 business days following refund processing.
Can I use my WeTravel Card with Apple Pay or Google Pay?
Yes, the WeTravel Card is compatible with Apple Pay and Google Pay. Click here to learn more.
How does 3D Secure (3DS) work with my WeTravel card?
Some merchants request an additional security step called 3DS during checkout. When triggered, you’ll receive a one-time code via SMS to the phone number linked to your card. Enter the code to approve the payment. If you don’t receive the SMS, please double-check the phone number stored with your card. If the code isn’t entered correctly, the payment will be declined for security reasons.
What is my billing address?
You can add a billing address when creating a card for yourself or for a team member. Once the card is created, the billing address will be visible under the "Card Details" section. You can update both the billing address and the phone number linked to the card at any time—whether it's your own card or one assigned to a team member.
Can I use my WeTravel Card to pay for my monthly or annual subscription?
Yes, you can use your WeTravel card to make subscription payments.
Where can I download my statement?
Your WeTravel Card statement is available on the WeTravel Card page. Click "Export" in the upper-right corner to download it. Statements can be accessed even if the card has been terminated.
Why was my card application rejected?
If your card application was rejected and you're not sure why, please contact us at info@wetravel.com, and we'll assist you with your case.
It is important to note that WeTravel has the right to request additional verification documents or information in order to further validate the identity of an individual or company. WeTravel reserves the right to decline payment services to any user at any time, at its sole discretion.