Google Authenticator, Authy, and Microsoft Authenticator, for example, are free security apps and one of the options available for login protection. They do not need an internet or mobile network connection, so you can log in to your account when traveling. An Authenticator app is also more reliable if you have problems receiving text messages on your device.
To set it up on your account, go to your Account > Profile, and click the Get Started button in the Login and Security section.
Then, download an authenticator app like Google Authenticator from the App Store or Google Play. Once you've set up your account on the app, scan the barcode from your WeTravel account, then click "Continue."
Next, enter the 6-digit verification code you see in your authenticator app. That's it—your two-factor authentication is now set up!
The next time you log in to WeTravel, you'll be asked to enter a 6-digit passcode from your authenticator app. This code is usually only valid for 60 seconds before a new one is generated.
If you can't scan the QR code or would prefer to receive the code via text message, click the "Can't scan the code?" button. Then, you can enter your phone number to continue setting up your two-factor authentication.
Frequently Asked Questions (FAQ)
What happens if the verification codes aren't working, or you want to switch from one two-factor authentication method to another?
We can help you change your two-factor authentication phone number or authenticator. Please contact our support team at info@wetravel.com.
Note: It may take 24–48 hours to reset access internally once all required information has been received.