This card is available to companies incorporated in, or with an entity in, one of our active regions:
Americas: Canada*, Brazil, Mexico, Argentina, Colombia
Europe & UK: United Kingdom, Gibraltar, Isle of Man, Ireland, France, Germany, Netherlands, Belgium, Austria, Portugal, Spain, Italy, Switzerland, Sweden, Denmark, Norway, Finland, Poland, Czech Republic, Slovakia, Slovenia, Hungary, Romania, Bulgaria, Greece, Croatia, Cyprus, Malta, Luxembourg, Estonia, Latvia, Lithuania, Iceland, Liechtenstein
Asia: Singapore, Thailand, Philippines, Hong Kong, Israel
Oceania: Australia, New Zealand
*Card issuing is not yet available for billing addresses in Quebec, Canada.
The WeTravel card is only available to fully verified Level 2 (Trusted Partner) and Level 3 (Trip Organizer) users.
Creating and using your physical WeTravel Card is completely free - no application, creation, or annual fees. It's a Visa®, so you can use it wherever Visa is accepted, once it arrives and is activated.
How do I order a physical WeTravel Card?
Once your WeTravel card application has been approved, you can apply for a physical card by navigating to the Payments section in your account and selecting the WeTravel Cards tab. Click Create Card and follow the on-screen instructions.
You can create a physical card for yourself, an existing team member, or a new team member you invite during this step — new team members must fully join WeTravel via their invite before the card can be assigned to them.
Next, fill in the cardholder's details - full legal name, birth date, email, and phone number - along with the billing address that will be tied to the card. The cardholder must be at least 18 years old, and the name should be entered exactly as it appears on their government-issued ID. Finally, choose where the card should ship: to that same billing address, or to a different delivery address if needed.
For deliveries to certain countries, like Brazil or Mexico, we'll also ask for a local tax ID to meet customs requirements — you'll see exactly what's needed as you go.
Note: Our shipping partner, DHL, does not currently deliver to Bovet Island, the Indian Ocean Territory, French Southern Territories, Heard & McDonald Islands, Pitcairn, Saint Pierre & Miquelon, Tajikistan, Tristan da Cunha, the US Minor Outlying Islands, or Western Sahara. Standard delivery to countries facing active conflict or heavy international sanctions, such as Russia or Ukraine, may also be restricted or unavailable.
After entering your information, click Create Card to finalize the process. Please note that you can create up to 5 physical cards on your WeTravel account.
Once your card is created, you'll receive an email notification at every step — when it's created, when your team member is notified if the card was made for them, when it ships, and for any other changes, such as activation or termination. You'll always know exactly where things stand.
Note: By default, team members can view the card assigned to them (card number, expiration date, and CVC), see their spending limit, freeze the card, view their card's real-time transaction history, and export their own card activity. They cannot terminate the card, edit spending limits, create new cards, or initiate transfers of funds.
With full Payouts & Reports permission enabled, team members gain the ability to create physical cards and add or transfer money to and from card balances.
How do I activate my physical WeTravel Card?
After the card arrives at the delivery address you chose, whoever it belongs to can activate it with a quick verification step — you, from your own WeTravel account if the card is yours, or your team member, from theirs, if it's assigned to them. You'll also get an email letting you know once the card has been delivered.
Adding money to your WeTravel card balance
Your WeTravel card supports multiple currency balances — one of these is set as your main balance; if a payment can't be fully covered by the currency balance you're spending from, the remaining amount is drawn from your main balance and converted at that day's exchange rate.
To add money to your WeTravel card balance, click Add funds in the top right, then choose which balance you'd like to transfer the funds from.
Click Continue to confirm the transfer, and you are all set!
Important: For your WeTravel card to work, your main balance should be funded first. For example, if you'll mainly be making purchases in AUD, you still need to fund your USD main balance first (by converting AUD → USD) before adding funds to your AUD card balance.
Spending with your physical WeTravel card
When you make a purchase, the amount is drawn from the matching currency balance on your card. If that balance doesn't hold enough to cover the full transaction, the entire amount is drawn from your main balance instead and converted at our issuing partner's rate — funds are never split across multiple balances to cover a single purchase.
You can set individual spending limits for each card by clicking the 'Spend Limit' button in your card settings, where you can also view your current limits. If you don't set a limit, the only cap on spending is the balance loaded onto the card balance — there are no default daily limits beyond what you choose to set yourself.
Viewing and exporting transactions
Click on the card balance section to see a list of all transactions for your physical card, including pending and failed payments.
To export card activity, click on the card and select the Export button on the right, above the transactions list.
WeTravel Physical Card FAQ
How long does it take to receive my physical card?
Delivery takes 10 to 14 business days. For Latin America, the US, and Israel, it's tracked via DHL — you'll get a tracking link by email, and it's also available in your WeTravel account attached to the order. Everywhere else ships via untracked standard mail.
Does my WeTravel Card have a PIN?
Yes, your physical card has a PIN, which you can view alongside your card number and CVC in your card details.
Can I use my physical card in different currencies?
Yes — you can spend in any currency, wherever Visa is accepted. Charges made in a currency other than your card's are converted using the prevailing exchange rate at the time of the transaction, reflected directly on your WeTravel account, with no additional fees on our end.
How many physical cards can I order?
You can order up to 5 physical cards per organizer account. If you need more, reach out to our support team to discuss your options.
What happens if my card doesn't arrive?
If your card hasn't arrived within 30 days of being sent, it's automatically marked as undelivered, and you'll get an email letting you know. From there, you can request a new card right from your WeTravel account.
What happens if my physical card is lost, stolen, or I no longer need it?
You can freeze your card anytime from the overflow menu to pause it temporarily, or terminate it if you're done with it for good. Terminating asks you a quick question about why (lost, stolen, no longer needed, or other) and can't be undone — so if you just want to pause it for now, Freeze is the better option.
Can I use my physical card with Apple Pay or Google Pay?
Yes — your physical card works with both, so you can start using it digitally as soon as it's active.
I made a mistake with my shipping address — can I fix it?
A shipping address can't be edited once the card is ordered — reach out to our support team at info@wetravel.com and we can cancel the card on our end, then you're free to order a new one with the correct details.