WeTravel offers hotel and flight booking directly within the platform, so you can manage every part of your group's travel in one place. On every booking, you choose how you want to benefit: pass the savings straight to your traveler for the best possible price, or earn a commission for yourself instead.

This service is powered by Nuitée, a next-generation travel technology platform with access to a global network of hotel and flight inventory. When you book through WeTravel, your reservation is processed and fulfilled by Nuitée on your behalf. WeTravel acts as the booking interface - Nuitée is the engine behind it.

This article answers the most common questions about how hotel and flight bookings work, what to expect, and how to get support.
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You can start booking from two places on your WeTravel account. Select Marketplace in the left-hand menu, then choose Book stays and flights:

You can also get here from your itinerary or trip builder: select Library in the top navigation, then choose Book Accommodations — it brings you to this same page.

Once you land on the search page, fill in the details for whichever you're booking: destination, dates, and rooms and guests for a stay, or departure and arrival cities, dates, and passengers for a flight. Then hit search - from there, you can browse available options and complete your booking.

Before you search, you'll also see a toggle in the top-right of the page, labeled Commission mode, with the current setting next to it. By default, it's switched off, which passes the savings straight to your traveler. Switch it on to earn a commission on the booking instead. You can change this per booking, so it's worth checking before you search.
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WeTravel's search gives you access to over 2.6 million hotels and apartments across 150+ markets, plus flights on hundreds of airlines worldwide — all through Nuitée's global travel network. For stays, this multi-source model (direct hotel contracts, bedbanks, wholesalers, and connectivity partners) ensures broad availability and competitive pricing across a wide range of property types and destinations. Rates and availability for both stays and flights are updated in real time, so results always reflect live inventory at the moment of your search.

​Booking stays: As an organizer, you can search and filter by price, free cancellation, property name, and more. Switch between list and map view, and use the language and currency selector in the top right to browse in your preferred settings. Each property card shows the WeTravel-discounted rate inclusive of taxes and fees, guest review score, and key amenities - always check the cancellation policy on the property page before confirming, as terms vary by hotel.

Booking flights: As an organizer, you can filter by stops, airlines, price, and fare type — including refundable or changeable fares — and sort results by Best, Cheapest, or Fastest. Use the language and currency selector in the top right to browse in your preferred settings, just as you would for hotels. Each flight card shows the outbound and return details, total price, and quick icons for what's included, like baggage and fare flexibility - always check the fare rules before booking, as inclusions vary by airline.

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Once you select and confirm a reservation, you'll receive a confirmation voucher — with the property address and check-in details for a stay, or your e-ticket and flight itinerary for a flight - along with your booking reference.

To view or manage an existing hotel or flight reservation, click the key icon in the top navigation and select Manage my bookings. You'll be prompted to enter the last name and the Booking ID or Confirmation Number from your confirmation email, then click Continue to access your reservation.

All displayed rates include applicable direct taxes. Any additional local charges - such as tourist, city, or eco taxes - will be noted on your booking confirmation voucher and are paid directly at the hotel upon arrival.

If you've switched on Commission mode, you'll earn roughly 10% on hotel bookings, or 10% on flight extras like baggage and seat selection. It's added to your WeTravel balance as part of the regular monthly deposit run, so there's no separate payout schedule to track.

Some hotels, particularly in the United States, charge a mandatory resort fee payable at the property - typically between $10-$20 per room, per night. Additional charges for services such as parking, spa access, air conditioning, or minibar use may also apply and must be settled directly with the hotel; these are outside of WeTravel's control.

Refunds are subject to the cancellation policy specific to your booking, which will be clearly displayed before you confirm. Early check-out refunds are only considered when accompanied by an official hotel-issued early check-out document, and only if the hotel does not invoice for the remaining nights.

How much can I earn in Commission mode?

You'll typically earn around 10% on hotel bookings, and 10% on flight extras like baggage and seat selection. Your traveler still pays close to or below market rate either way, since most hotels on the platform are already priced 10–20% below market before Commission mode is applied. Commission applies only once the booking is confirmed and the stay (or flight) has taken place - nothing is paid out on a booking that's canceled or hasn't been completed yet. We'll also email you once a payout goes through, with your exact earnings for that period.

What name should I use when booking accommodation or flights?

The full legal names of all travelers must be entered at the time of booking - exactly as they appear on their travel documents. Placeholder names such as "TBA", "TEST", or any abbreviation may result in the hotel rejecting the reservation. First name should always precede the family name. Just like with hotels, use the full legal name exactly as it appears on the traveler's passport or ID — airlines are strict about exact matches, so double-check spelling and the order of first and family names before confirming.

Can I request a specific room type or bed configuration?

You can indicate a room type or bedding preference at the time of booking, and these requests will be forwarded to the hotel. However, specific room configurations, smoking preferences, and bedding types are subject to hotel availability at check-in and cannot be guaranteed.

Can I book for a group?

Yes - you can book up to 10 rooms or flight seats through the standard flow at once. If you need more than 10 under the same reservation, please contact the Nuitée support team directly (details below) to arrange this as a group request.

What does 'On Request' status mean?

If a hotel shows an 'On Request' status, it means there is no pre-confirmed availability, but a request will be sent directly to the hotel. You will receive a response within 48 hours confirming whether the reservation has been accepted or declined. Do not rebook the same hotel while a request is pending. If your need is urgent, we recommend selecting a hotel with instant confirmation.

Can I change my booking after it's confirmed?

Only one amendment per booking is permitted. Amendments - including changes to dates, room type, number of guests, or guest name - may result in repricing. If further changes are needed after an amendment, the booking must be canceled and rebooked at the current rate. Changes to Transfers or Activities cannot be made once confirmed, and flight information entered at booking cannot be amended. For changes to a flight booked through WeTravel, see below.

Can I change or cancel a flight booking?

Change and cancellation terms depend on the fare and airline for that specific flight, so you'll see them listed under Fare Rules before you confirm your booking. Some fares are non-refundable, and changes — when they're allowed at all — usually come with a fee, which can be up to the full ticket price. Because terms vary flight to flight, there's no single cancellation policy we can quote in advance; it's always worth checking the fare rules for your booking first.

How do I cancel a booking?

All cancellations should be made through the booking management dashboard before the cancellation deadline stated on your booking. Cancellations requested by email to Nuitée’s support team are also accepted.

What happens if the hotel cancels or changes my booking?

If a hotel makes changes to your confirmed reservation, we will notify you as soon as possible. Nuitée will work with you to resolve the situation, which may involve accepting an alternative arrangement offered by the hotel or requesting a refund. If you are relocated due to an overbooking or hotel closure, the hotel (not WeTravel) is responsible for arranging comparable alternative accommodation.

What happens if the airline cancels or changes my flight?

If an airline cancels or significantly changes a confirmed flight, we will notify you as soon as we are informed. Depending on the airline's own policy, you may be offered a refund, a rebooked flight, or a travel credit for future use. Nuitée will help you through the process, but the outcome itself is set by the airline.

How is my personal data handled?

When you make a hotel or flight booking through WeTravel, your personal information is shared with the hotel provider (powered by Nuitée) in order to fulfill your reservation. Nuitee Travel Limited acts as an independent data controller and processes your data in accordance with GDPR and applicable data protection law. Both WeTravel and Nuitée apply appropriate security measures to any personal data they process.

What should I do if something goes wrong during my stay?

If a problem arises during your hotel stay, please raise it with hotel management immediately and request a written acknowledgment. Any unresolved complaints must be submitted within 10 days of your check-out date, along with documentation signed by the hotel manager. Responses typically take 5-20 working days, depending on the nature of the issue.

What is WeTravel's liability for hotel stays or flights?

WeTravel and Nuitée act as booking agents and are not directly responsible for providing hotel or flight services. Any claims for damages, personal injury, theft, or illness arising from a hotel stay must be made directly to the accommodation provider, under the jurisdiction of the country where the hotel is located; claims relating to a flight are subject to the airline's own terms and the jurisdiction that applies to air travel. WeTravel and Nuitée will provide reasonable support in helping you navigate these situations.

What about circumstances outside anyone's control?

Neither WeTravel nor Nuitée can accept liability for situations arising from force majeure - including natural disasters, war, industrial action, severe weather, government restrictions, or other events that could not reasonably be foreseen or avoided.

Nuitée's dedicated support team is here to help with all questions about hotel and flight bookings made through WeTravel - from modifications and cancellations to general queries and complaints.
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For any non-accommodation-related inquiries, please reach out to us at info@wetravel.com — we're happy to help.