About Trawick International
Trawick International is a leading travel insurance provider founded in 1998, with over 25 years of experience supporting travelers worldwide. They’re known for their strong reputation, broad coverage options, and reliable customer service — making them a trusted partner for WeTravel.
WeTravel has partnered with Trawick International to offer embedded travel insurance directly at checkout for USD-priced trips. This integration replaces WeTravel’s previous post-booking ‘link-out’ feature for travelers. Travelers are now presented with the insurance option during checkout, making it easy for them to protect their bookings without leaving the checkout flow.
How it works
You can access the insurance settings under Account >> Include partner insurance. When toggled to Yes for both Basic and Pro users, Trawick insurance will be offered at checkout.
Note: Trawick insurance is available only for trips priced in USD, though travelers can still pay in other currencies at checkout.
Here’s an example of what your travelers will see at checkout for USD-priced trips:
After the buyer clicks “Add Insurance,” we collect additional details including home country, destination, trip duration (which can differ from the booking), and each traveler’s date of birth.
Once we have collected all the buyer’s information, we display the recommended insurance option and final price.
Here’s a summary of the four insurance plans/options:
US citizens traveling internationally: Pathway Premier with optional Cancel for Any Reason (CFAR)
US citizens traveling within the USA: Pathway Domestic
International travelers going to the USA: Safe Travels USA
International travelers traveling internationally: Safe Travels International
Learn more about the available insurance packages here:
Safe Travels Comparison - WeTravel (1).pdf 📜
Travelers can access a detailed overview by expanding the view, where they can review all included benefits, coverage details, and the full terms and conditions, ensuring they have complete transparency and understanding of their insurance options:
They also have the option to proceed without purchasing insurance and can add it later through their booking dashboard.
Finally, once travelers add insurance, they can complete their payment. The insurance and trip are presented as a single transaction, though the payment is processed separately in the system. No payment method or WeTravel fees are applied to the insurance portion!
Note: Keep in mind that insurance claims are always paid in USD, even though multi-currency checkout is supported. Payments made in other currencies via multi-currency checkout may incur foreign exchange fees.
After purchasing insurance, travelers will receive confirmation emails from both WeTravel and Trawick, detailing their purchase and coverage. They can also view their policies, included coverage, and contact information for Trawick directly on their Manage Booking page for any questions or support needs.
Important things to keep in mind:
While you’ll always see insurance activity in your booking history, you won’t have access to the details of your travelers’ insurance purchases. Travelers handle their own insurance, and confirmation emails go directly to them—so you can focus on running your trips smoothly!
Certain changes—like switching packages, rebooking, adjusting prices, reassigning add-ons, or cancellations—may affect a traveler’s insurance. Make sure to coordinate with them so they can update their coverage if needed.
Frequently Asked Questions:
What insurance options are available for non-USD trips?
For trips priced in currencies other than USD, travelers can purchase insurance from their booking dashboard after confirming their booking, as well as via the confirmation pop-up following checkout. They will be redirected to Trawick’s general page, where they can choose their preferred coverage options.
Will insurance be offered if I add a traveler to the trip on their behalf or if a traveler adds another person to an existing booking?
Travelers can purchase insurance during the booking process. Organizers cannot add insurance on behalf of travelers. However, travelers can add insurance after booking through their Manage Booking page.
Can I choose not to offer Trawick insurance if I use another insurance provider?
As a Pro user, you have the option to add your own insurance link. However, we recommend contacting your account manager to discuss the best approach for your business and ensure a seamless experience for your travelers.
How can my travelers get support for Trawick insurance purchases?
For any payment or checkout-related questions, travelers can contact WeTravel support at info@wetravel.com. For all other insurance-related inquiries and insurance refunds, Trawick’s support team is available to assist directly.
What happens if I’m using Stripe Standard?
If you’re connected with Stripe Standard, the insurance integration works seamlessly—travelers can add and pay for insurance during checkout just like any other payment.
Please contact us if you have any other questions. We will be happy to help!