WeTravel tools are compatible with Windows and Mac, and work on most popular web browsers as well as on the mobile browsers of Android and iOS devices. Sometimes, however, you will need to troubleshoot your browser to continue managing your WeTravel account smoothly and securely.
If you experience issues with our site, like blank pages or 404 errors, it’s likely down to the browser you are using. These are the following environments our team confirmed work best with our tools:
The 20 most recent versions of Chrome on your mobile and web browsers.
The last 2 major versions of Safari and Firefox on desktop and mobile devices. Please note that if you are using a Safari browser on a Mac device, you will need to upgrade it to version 14 or later. If your preferred browser is Firefox, this is how you can upgrade it to the newest version on your device.
The importance of having your browser up-to-date
To use WeTravel tools and all the features uninterruptedly, we recommend that you keep your browser up-to-date. Outdated browsers can open up to some serious security flaws, such as viruses, fraud, phishing attacks and scams. Not only do we always improve our site and want you to have the fastest experience using our service, we also want you to stay safe online and protected by the latest security measures.
Please note that older operating systems might not support the most recent version of your browser. You will need to first update your operating system or device in order to then update your browser.
You have upgraded your browser but still experience some issues
Check your internet connection and make sure it’s working properly!
If you have any urgent payment to manage, please switch to another browser - we recommend switching to Chrome.
You can enable cookies and clear the cache in order to refresh your systems.
Switch to your browser’s Incognito or Private Mode (Ctrl + Shift + N on Windows and ⌘ + Shift + N on Mac).
Shut down your browser and device entirely. Then relaunch it and open our site again.
If those suggestions don’t fix the problem, there might be a glitch or a bug on our end. Please take a screenshot or record a video of your screen and reach out to us at firstname.lastname@example.org. We will be happy to help.
Click here to learn more about the most common issues and troubleshooting steps on WeTravel.