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How to keep your account and personal data secure when using online services?
How to keep your account and personal data secure when using online services?

Learn more about how to keep your personal data protected, how to watch out for phishing and stay safe online.

Updated over a week ago

Our dedicated team at WeTravel verifies and monitors all the users that accept and transfer funds through our platform. We work with a secure payment provider Stripe and take serious measures to protect your personal information in order to prevent any loss, misuse or unauthorized access into your account. And, because we take security of your data very seriously, we suggest you keep your own guard up too!

Helpful tips to protect yourself online:

  • Use a complex password to enter into your WeTravel account - it could be a combination of numbers and characters as well as letters (both upper and lower case).

  • Don’t write your password down anywhere - it’s not safe.

  • Use password management software - it significantly improves your security.

  • Only share your personal details with people you know and trust.

  • Never request for or share your card details along with the CVV with anyone via emails or texts.

  • If you are using a public wifi, make sure it is password protected and that you log out after the session.

  • Use anti-virus or anti-malware software on your personal device and make sure you keep it continuously updated.

Protect yourself with 2-step verification

We strongly recommend using the strongest form of Two-Factor authentication to protect your online accounts including your WeTravel account. In the event that your device is stolen or your password is compromised, Two-Factor authentication will add a second layer of protection and keep your account secure. It also safeguards your funds stored in your WeTravel balance because with every new attempt to payout we send the codes to either your phone number or Google Authenticator app. You will be able to see that somebody else tried to log in to your account once you receive the code from us. To learn more about how to set up Two-Factor authentication on your account, click here.

Look out for phishing

Scammers sometimes send out emails pretending to be a legitimate company that you use in order to harvest your personal information and/or access your account through different lies and tricks. Fraudsters would normally approach you via email and try to trick you into thinking that they are part of our support team.

Phishing emails would usually say that something happened with your account and you are prompted to login to fix the problem. They would look like legitimate communication coming from us and would possibly contain our logo, names of our founders, links etc. First and foremost, do not click any links if the email looks suspicious.

How to spot phishing email and protect yourself

  • Look out for poor grammar and spelling in scammers' communication.

  • Pay extra attention to typos, numbers and word order in the email address of the sender.

  • Watch out for impersonal greetings such as “Dear Customer” instead of your or your company’s name.

  • Be vigilant - we will never ask your login credentials, payment information or other sensitive data.

  • Never click on any links or suspicious attachments.

  • Bookmark on your browser to avoid using search engines to direct to our site.

  • Ensure the URL of the website starts with “https”.

Here are some examples of phishing emails:

You receive an email stating: “We noticed you haven’t used your account to access our services in quite a while. To protect your privacy, this account will be deleted in 14 days, so sign in now.” You click on the link and realize that it redirects you to a bogus website.

You receive an email stating: “We would like to offer you a special $100 coupon for being such a loyal customer. This offer is limited to the first 100 people so please click here immediately to claim your reward.” Once again, the link takes you to a fake website where you are asked to enter your email address and password in order to get your reward.

If you think you’ve received a phishing email or are unsure about the authenticity of the message you’ve received, get in touch with us at

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