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What to do if WeTravel Card details were stolen?
What to do if WeTravel Card details were stolen?

Learn what to do if you think your WeTravel Card was compromised, has unknown charges or needs to be terminated.

Updated over a week ago

IMPORTANT: The use of all WeTravel Cards (plastic and/or virtual) is temporarily suspended.

Currently, it is not possible to create, top-up, or use any WeTravel Card.

We hope to resume WeTravel Cards soon with a new payment processor; you can track live updates here. In the meantime, please send funds to partners and suppliers via Supplier Transfer.

We sincerely apologize for any disruptions this suspension caused to your operations. Contact our support team for more information.

Suspend your card

If you think that your WeTravel Card details (like your card number, expiry date or CVV) have been compromised, you can suspend your card.

Unknown charges

If your WeTravel Card has transactions that you don't recognize and you think that your card details were stolen, please get in touch with us via

Request termination of your WeTravel Card

To request termination, please get in touch with us via

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