IMPORTANT: The use of all WeTravel Cards (plastic and/or virtual) is temporarily suspended.
Currently, it is not possible to create, top-up, or use any WeTravel Card.
We hope to resume WeTravel Cards soon with a new payment processor; you can track live updates here. In the meantime, please send funds to partners and suppliers via Supplier Transfer.
We sincerely apologize for any disruptions this suspension caused to your operations. Contact our support team for more information.
Note: The WeTravel card is only available to fully approved users.
With WeTravel Card you can you get real-time access to any funds you collected. You can use your WeTravel Card anywhere Visa® is accepted, with no monthly fees, sign-up fees, or annual fees. It's the simplicity you expect from WeTravel.
Note: Currently, a plastic WeTravel card can only be shipped to a US address. If you don't yet have a US address where you can receive mail, then stay tuned for future updates regarding potential rollout in your country.
How to order your plastic WeTravel Card?
To order your plastic WeTravel Card, go to the WeTravel Cards menu option in the main menu.
Click on the Add New WeTravel Card button.
Click on the Order Plastic Card button.
You’ll need to add at least $100 to your plastic card in order to create it. If you don't yet have $100 in your account, you will have to wait until further funds become available before creating your card.
Click the Add Money To New Card button.
Type in how much you want to transfer to WeTravel Card and include a reference note for yourself. Make sure to choose "Add New Card" before continuing!
You can only transfer money to WeTravel Card from your USD Balance, other currencies are not supported as of now. After this, click the Continue button.
After this step, you have to confirm the transfer. If you want to change the amount or the note text, you can still do that in this step by clicking on them.
Please fill out your name and US address data and to agree to the WeTravel Card Program Agreement before you can order your card.
Your plastic WeTravel Card will be ordered and you will be taken to the WeTravel Card dashboard.
The WeTravel card will reach you in 7-10 days.
See here how to activate your card once you've received it!
WeTravel Plastic Card FAQ
Does my WeTravel Card have a PIN?
No, the WeTravel Card does not have a PIN. Like most US credit cards, it is verified by your signature on the back of the card.
When travelling internationally, merchants might be used to asking you for a PIN. In this case, please do the following:
1. Ask them to charge the card as a CREDIT card, not a debit card
2. Have them not enter any pin, just bypass and press ENTER/NEXT
3. If the network still asks for a PIN, enter 0000 or 1234
Can I use my WeTravel Card to withdraw cash?
No, your WeTravel Card cannot be used to withdraw cash. It can be only used at points of sale or online everywhere that Visa® is accepted.
How can the WeTravel Card be free?
Your WeTravel Card is completely free to create and use. So how do we cover the cost of your card? Every time you use your WeTravel card, the merchant or website pays a small fee called interchange. This fee is shared with us and helps us cover the cost of your card.
How fast are my funds available on my WeTravel Card?
You can transfer any USD you collect on WeTravel to your card as soon as they are processed. This means that if your customer pays with a credit or debit card, the funds are available immediately. If your customer pays with bank transfer/ACH, the funds are available the moment they are processed (4-5 business days). You don’t need to wait for bank payouts anymore.
Is my WeTravel Card a credit card?
Yes, it’s an official credit card. We offer you a credit card that comes without the risk of debt. This allows you to use it to the full extent: you enjoy a credit card that’s accepted everywhere online, without the possibility of financial burden. Whenever you use your WeTravel card to make a purchase, please choose the option "credit".
What currencies can I transfer on my WeTravel Card?
You can currently only transfer USD to your WeTravel Card.
Can I order more than one plastic card?
Yes, please feel free to order as many cards as needed.
Can I pay in any currency with my WeTravel card?
Yes, your WeTravel Card can be used to pay in any currency. If you make a payment in a currency other than USD, the merchant you pay will be paid in their local currency. Your WeTravel Card balance will be charged the same amount in USD.
Do I get charged a foreign transaction fee?
No, there is currently no foreign exchange fee charged on any foreign transactions made with your WeTravel Card.
Is my WeTravel Card a personal credit card?
No, your WeTravel Card is a commercial card (see details in our Card Program Agreement). This means that it can only be used for business expenses. It can not be used for personal expenses.
What if my WeTravel Card is stolen or compromised?
You can at any time suspend your WeTravel Card with the click of a button, and reinstate it later (see our help article here). If you wish to completely terminate your card, please contact our customer support at info@wetravel.com.
How do I request a chargeback?
If you're not recognizing a transaction or never received services you paid for, you can dispute it and start the chargeback process. Please note that chargebacks must be requested within 110 days of the transaction. Contact our customer support at info@wetravel.com and we will give you further instructions.
What happens when my payment is refunded?
Payments that are refunded are automatically returned to your WeTravel Card Balance.
Can I use this with Apple Pay or Google Pay?
Yes, you can!
Are there any spending category restrictions for WeTravel Card?
Other than being unable to use WeTravel card for using money transfer services, dating and escort services, gambling and betting, there are no spending category restrictions.
Does my card have any spending limits?
There are no daily or monthly spending limits tied to your WeTravel card. However, your card has a default $500k budget ceiling and once you reach it, you will be required to create/order a new card on your WeTravel account. Don't worry, we never cancel your old cards without your permission! Contact us if you require any further assistance.
What is my billing address?
You can use your US business address as the billing address.
How can I terminate my card?
If you wish to completely terminate your card, please contact our customer support at info@wetravel.com.
Where can I download my statement?
The credit card statement is available on the WeTravel Card page. Please click on "Export" in the upper right corner.