When using WeTravel, your customers receive automatic emails throughout their customer journey while you receive a copy in your inbox. Click here to learn how you can manage the automatic email notifications you receive from WeTravel.
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All of the emails have your alias as the sender. Below, please find a list of emails sent to your customers and an example of the booking confirmation/receipt.

Booking a trip (with guest checkout):
Booking confirmation including your welcome message (copy sent to your inbox)

Booking a trip (with WeTravel account creation):
Booking confirmation including your welcome message (copy sent to your inbox)
Welcome to WeTravel email
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​Signing up to WeTravel:
Welcome email
Verify your WeTravel account email

Payment plan reminders:
7 days before the due date
3 days before the due date
On the day of the due date
"Late notice" 2 days after the due date
New payment plan was added (copy sent to your inbox)

Auto-billing related emails:

3 days before the payment will be charged

Successful payment receipt

Failed payment receipt

Payment receipts:
Installment payment receipt (copy sent to your inbox)
Balance due payment receipt (copy sent to your inbox)
Failed payment receipt (copy sent to your inbox)
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​Contributions:
Contribution payment receipt (copy sent to your inbox)
Person contributing gets the receipt too

Booking modifications:
Adding a payment plan (copy sent to your inbox)
Switching packages (copy sent to your inbox)
Setting a custom price (copy sent to your inbox)
Booking cancellation (copy sent to your inbox)
Full or partial refund initiated (copy sent to your inbox)

Waitlist:
Confirmation of joining the waitlist (copy sent to your inbox)
Direct message to participant
Invitation to join the trip, when prompted by you
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​Esigned documents:

Confirmation of eSigned documents (copy will be sent to your inbox for the completed eSignature only if the document was not made mandatory in the trip builder)

Messaging:
Balance due reminder, when prompted by you
Missing information reminder, when prompted by you
Direct messages sent by you

After trip - reviews:
First review request - 2 days after the trip
Reminder review request - 9 days after the trip

Other administrative:
Set your password for the first time
Reset your password

Booking Confirmation Example
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Payment Reminder Example

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​Custom Price email Example
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​Review Trip Example
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