How can I request reviews from my participants?
After organizing a successful trip using WeTravel, we help you collect reviews.
WeTravel automatically sends review requests 2 days after the trip is over. If your participant has not yet written a review, we send a reminder 7 days later.
First Review Trip Email
Reminder Review Request Email
If you want to request reviews personally, you can send your participants this link. After logging in, they will see a "Write Review" button next to their trip.
Additionally, you can use WeTravel's messaging feature to send personalized reminders. This allows you to customize the content of your message and schedule it according to your communication strategy.
Where are the reviews visible?
Your reviews are visible on your profile page and at the bottom of every trip you organize.
How can I respond to a review?
Go to your Account, then to Reviews to reply. The replies will be displayed under the reviews on your profile page and at the bottom of every trip you organize. You can always edit the answer if needed.
Note: Your team members with "Respond to reviews" permission can reply to participant reviews on the trips they have access to, as well as select and feature up to 12 reviews on the trip pages.
⭐ Featured Reviews
You can now hand-pick up to 12 reviews to feature on your trip pages and your organizer profile. Featured reviews are intended to help you highlight your strongest testimonials.
How to set up and manage featured reviews
You can feature or unfeature reviews from: Account → Reviews tab.
Featured reviews automatically appear at the top of the Reviews section on both Trip pages and Organizer profile pages.
After featured reviews, the remaining reviews continue to display in newest-first order.
Important notes:
This feature does not allow hiding reviews. All reviews remain visible.
Organizers can only surface reviews they want to highlight, not remove or suppress others.
A maximum of 12 reviews can be featured at any time.
Can I import reviews from other platforms?
We strive to keep WeTravel reviews completely authentic and fully verified. Therefore, we only allow reviews from users who have paid through WeTravel.
However, previous client testimonials could be added as "References" to your WeTravel profile. Your prior users can add a reference by clicking "Write Reference" on your profile page. These references will also be shown alongside your reviews, but will not have a star rating.
Can I embed WeTravel reviews on my website?
With WeTravel, you can embed a review widget onto your website. The widget showcases real verified reviews of clients who have participated in your trips.
You can find the code in the Reviews section of your Profile:
You will now access the widget creator with options to either show the review count or stars or both for all of your reviews. Please select a combination that works best and copy the code.
You can now paste that code into your website. It will create the exact review widget you have just designed. Clicking on the button directs your clients to the reviews section of your profile.
Compatibility
The WeTravel widget works with custom websites, WordPress websites, Squarespace, Weebly and many other web platforms.
Please contact us if you have any other questions. We will be happy to help!