This article walks you through canceling and, if applicable, refunding an add-on directly from your trip dashboard.
Go to your trip dashboard, click the three dots next to any participant, and select "Cancel or Refund":
Select the best option based on what needs to be canceled and whether a refund is needed. The option you choose here determines how the booking and payment plan will be updated.
Choose which add-ons to cancel and/or refund, then select Next. On this page, you will see what is being canceled and the updated booking total:
Review the updated booking and remaining balance to ensure everything is correct:
Note: Before confirming, you can add a custom message to the participant's notification email.
Confirm the cancellation by clicking "Confirm".
After confirming, the add-on is canceled and, if requested, refunded, and your participant will receive a notification email with the details.
You can find more information on how the refund and cancellation work here: Guide to Canceling and Refunding Travelers.
Please contact us if you have any other questions. We will be happy to help!