WeTravel supports two types of 2FA methods:
an authenticator app (recommended), and
SMS (text message).
You can add a secondary 2FA method to your account for backup access.
Adding or changing a 2FA method on your own
If you still have access to your WeTravel account and can successfully verify with your existing 2FA method, you can:
Log in to your account
Go to Login and security settings
Add or change your 2FA method (for example, add an authenticator app as a backup to SMS)
Important: To add or change a second 2FA method, you must first verify using one of your existing, working methods.
What if one 2FA method is not working?
If one method (for example, SMS) is not delivering codes but you still have access to your other method, you can log in and add or update your 2FA settings without contacting support.
What if none of my 2FA methods work?
If you cannot verify with any existing 2FA method (for example, you lost your phone and SMS codes are not arriving), you won’t be able to add or change methods on your own. In this case, please contact WeTravel support for assistance. To request a reset, email info@wetravel.com from the email address associated with your account.
Security verification
For security reasons:
If the request affects the primary account holder or a team member with payout permissions, we may request a brief identity verification (such as a valid ID and a selfie).
For team members without payout permissions, additional verification is usually not required.
This security measure is in place to help protect your account from unauthorized access and uphold the highest privacy standards. For your safety, we do not store any submitted documents and permanently delete them immediately after verification.