Pro Feature: This functionality is available on the Pro plan. You can find more information here: How to update and manage your WeTravel subscription?
Tax Lines let you build tax directly into your trip pricing, so your travelers see an accurate, transparent breakdown at checkout, and you stay compliant with your local tax requirements. Once configured, tax is calculated automatically, whether it's included in your listed price or added on top, and however you choose to collect it across a payment plan.
If you operate in a region with mandatory tax disclosure, or simply want to break out taxes from your trip price for transparency, tax lines give you full control over how that's set up and shown to your travelers. Configuring a tax line is entirely optional; if you don't set one up (or mark one as default), your trips will behave exactly as they do today.
Creating Tax Lines
You can view and manage all your tax lines in one place, under Business Settings > Tax Lines.
Click Create Tax Line and fill in:
Tax name – a free-text label (e.g., VAT, GST, Sales Tax, PST, a local lodging or park access fee)
Percentage or fixed amount – a percentage (capped at 27%*) or a fixed amount in your trip's currency
Included or excluded from price – included means it's embedded in your listed price; excluded means it's added on top at checkout
Collection timing – whether tax is collected on every payment (proportionally), on the first payment (in full), or on the final payment (in full)
Set as default – automatically applies this tax line to every new trip you create going forward
*Need a higher rate? The 27% cap can be increased upon request - reach out to your WeTravel account manager or our support team if your tax rate exceeds this.
You can create as many tax lines as you need under Business Settings, then apply multiple to the same package or add-on in the trip builder as per your needs - for example, combining a percentage-based tax with a fixed fee on the same package or add-on.
Note: Fixed-amount tax lines only apply when their currency exactly matches the trip's currency - if you set one in your trip's currency, it will work as expected on that trip.
Keep in mind this match is checked at the trip level, not account-wide: if you've set a fixed-amount tax as an account-level default and later run trips in a different currency, that tax line will appear greyed out and unselectable on those trips until the currencies align. Percentage-based tax lines behave differently - they don't check currency at all, so they'll apply regardless of the trip's currency, which is worth double-checking if you manage trips across multiple currencies.
If you run trips in more than one currency, consider setting your most commonly used tax as the default and manually adjusting it on trips where it doesn't apply, or configuring tax directly at the trip level instead.
Managing Tax Lines
Click the three-dot menu next to any tax line in your list to manage it.
From there, you can:
Edit tax line - update the name, rate, or default settings for that tax line.
View configured trips - see which trips this tax line is currently applied to.
Delete - remove the tax line entirely.
Note: Once a tax line is created, the "Included or excluded from the price" and "Collect taxes on" settings are locked in and can't be edited. If you need different settings, you'll need to delete the tax line and create a new one instead (this only works if the tax line isn't already attached to any bookings).
Applying Tax Lines to Your Trip
From your trip builder, head to the Settings section and turn on Configure tax lines.
From there, you can:
Apply a tax line across your entire trip under Default taxes:
Scope specific tax lines to individual packages or add-ons, so different parts of a booking can carry different tax treatments (for example, a taxable accommodation add-on alongside a non-taxable activity package, or a national park access fee that only applies to certain excursions):
Remove a tax line that's already been added, if it's no longer needed:
Any tax lines marked as default in your Business Settings are pre-applied automatically, and you can adjust them per trip without changing your account-level default.
If your trip visits multiple regions or jurisdictions with different tax rates (for example, a multi-port cruise), you can set up a separate tax line for each stop and attribute each one to the specific packages or add-ons it applies to. Keep in mind that WeTravel can't detect where your traveler is located; if your tax obligation depends on the traveler's region rather than the trip itself, you may need separate trips per region instead.
In the trip builder's summary view, each package and add-on shows its net price and the total the customer pays, with applied tax lines listed as small tags beneath. Expand any row to see the breakdown: the net (pre-tax) price on the left, and each tax line with its amount - adding up to the total customer pays - on the right.
Important Note on Fees
By default, WeTravel’s Fee is calculated on the total trip amount, including taxes. For example, if your trip costs $1,000 and has a 20% exclusive tax, the total is $1,200. With a 2% WeTravel service fee, the fee would be $24.
If you’d prefer to discuss a different fee calculation for your account, please contact your account manager or our support team at info@wetravel.com.
How Tax Appears to Your Travelers
Included tax lines show as an informational note beneath the price of the relevant package or add-on (e.g., "Incl. Sales Tax 10% ($90.91)"), consistent with how travelers in the EU expect to see tax broken out per item. For full payments, tax and the service fee (if applicable) combine into a single line item with a tooltip showing the breakdown; for installment payments, they appear as separate line items.
Excluded tax lines appear as a combined "Taxes & fees" line in the booking summary, with a tooltip that breaks down each individual tax line by name, rate, and amount. For full payments, the service fee (if applicable) is included in that same combined breakdown; for installment payments, it appears as its own separate line below the trip total.
Note: Tax is always passed through to the traveler; it can't be absorbed by you the way payment fees can.
Discounts and Comped Bookings
Discounts always reduce the amount of tax that is calculated on:
Percentage-based tax lines recalculate automatically on the discounted price
Fixed-fee tax lines stay the same, unless the discount brings that line item's price all the way to $0, in which case no tax is due on it
If you comp a package entirely (bringing the total trip value to $0), no tax is charged
Important: Tax reporting isn't available yet
Tax reporting (the Tax Collection report and CSV export) isn't available yet. In the meantime, every tax calculation your customers see and pay at checkout is accurate today, and that same detail is captured in every booking confirmation email and buyer receipt, giving you a reliable, line-item record for manual reconciliation.
We're building a dedicated reporting experience that organizers can rely on fully when it's time to file. We're targeting early 2027, and we'll share updates well ahead of release.
Tax Lines FAQ
Is this available on all plans?
Tax Lines are a Pro feature. If you're on Basic, you'll see a prompt to upgrade when you try to create or apply one.
Does WeTravel tell me which taxes I need to charge?
No, WeTravel gives you the tools to configure, apply, and track tax lines on your trips (rates, whether they're included or excluded from the price, and how they're collected), but we don't determine which taxes apply to your business, at what rate, or in which regions. Tax obligations depend on your business's location, structure, and local regulations, so we recommend confirming these details with a tax advisor or accountant before setting up your tax lines. Once you know what applies to you, our tax line settings make it straightforward to reflect that in your trips.
Do I have to set up a tax line?
No - tax lines are entirely optional. If you don't configure one, your trips work exactly as they do today.
Do tax lines work on payment links or business payment requests to partners?
No, not at this stage. Tax lines are only supported on trips — they can't currently be configured or applied to payment links or business payment requests.
Can I edit a tax line after I've created it?
Yes, until a booking is made using that tax line. After that, you can still update the name, amount, and default status, but not the percentage/fixed type, included/excluded status, currency, or collection timing.
Can I delete a tax line?
Yes, as long as no booking has been made on a trip using it. Once a booking exists, the tax line can no longer be deleted.
Is there a limit on the tax percentage I can set?
Yes, percentage-based tax lines are capped at 27% by default. If you need a higher rate for your jurisdiction, reach out to our support team at info@wetravel.com.
Can I apply different taxes to different packages or add-ons on the same trip?
Yes. Tax lines can be applied to your whole trip or scoped to specific packages and add-ons individually, and you can combine a percentage-based tax with a fixed fee on the same item.
How do I handle a trip that crosses multiple tax jurisdictions, like a multi-port cruise?
Set up a separate tax line for each jurisdiction or stop, then attribute each one to the specific packages or add-ons it applies to. If your tax obligation depends on where your traveler is based rather than on the trip itself, you may need a separate trip per region, since WeTravel can't automatically detect a traveler's location.
Can I choose to absorb the tax myself instead of charging my travelers?
No. Unlike payment fees, tax is always passed through to the traveler and shown at checkout.
What happens to tax lines if I issue a refund?
It depends on the tax type. Percentage-based tax lines refund proportionally to the refund amount, whether it's a full or partial refund. Fixed-fee tax lines only refund when the booking is refunded in full - a partial refund will not refund any portion of a fixed-fee tax line. If you mark part of the refund as non-refundable, you'll be prompted to choose which tax lines it applies to, similar to the custom discount flow.
What happens to the tax if I rebook a traveler to a different trip or switch their package?
The tax from the original booking is reversed, and the tax configuration for the new trip or package is applied instead. If the new tax amount is lower, no refund is issued automatically - you'll need to manage that manually. If it's higher, you're responsible for collecting the difference from the traveler.
Does applying a custom discount affect tax lines?
Yes. If the discount is assigned to a specific participant, you'll see the relevant line items and tax lines so you can choose which tax to reduce - the taxable base isn't adjusted automatically. If it isn't assigned to a participant, you'll choose from only the tax lines present on that order. Either way, the system won't let you apply a discount that would reverse more tax than was originally collected.
If I add a custom add-on after booking, do I need to reconfigure the tax for it?
Not necessarily. If the trip already has tax lines configured, they'll auto-populate in the custom add-on modal, and you can edit or add taxes right there - no need to go back into the trip builder.
Does tax carry over when I copy a trip?
Yes - duplicating a trip carries over its existing tax line configuration, so you don't need to re-add it manually on the copy.
Is WeTravel responsible for collecting or remitting my taxes to the government?
No. WeTravel calculates and displays tax based on your configuration, but remitting the tax collected to the appropriate authority is entirely your responsibility as the organizer. WeTravel doesn't provide tax advice; please consult a tax professional for guidance specific to your business.
Where do collected taxes go? Are they held separately?
No, the tax you collect goes into the same WeTravel balance as the rest of your funds. It isn't held in a separate wallet.
What happens to my tax lines if I downgrade from Pro?
Existing tax lines remain visible and continue to apply to trips they're already configured for. You won't be able to create new tax lines or add existing ones to new trips until you upgrade again.
Can my team members create or edit tax lines?
No, the tax lines section under Business Settings is only visible to the organizer; team members don't have access to it at all. Team members with trip-editing permissions can still turn tax lines on or off for a trip and attribute tax lines you've already created to specific packages and add-ons.
How does tax appear on buyer receipts?
It will show as an itemized breakdown, by tax line name and amount. Inclusive taxes are built into the line item's listed price - shown in the Taxes included column - with a summary box below the line items totaling the net price and inclusive tax across the whole booking. Exclusive taxes are listed separately below the subtotal, added on top, and rolled into the Total booking amount at the bottom. If a booking has multiple tax lines (e.g., per package or add-on), each one is broken out separately so travelers can see exactly what they were charged:
How does tax appear in booking confirmation emails?
As its own line item, labeled with the tax name and marked inclusive or exclusive. Inclusive taxes show right under the relevant item; exclusive taxes are grouped under "Taxes" near the subtotal:
Does this support compound tax (tax calculated on top of another tax)?
Not at this time. This is being considered for a future release.
What if my trip currency doesn't match the currency on my tax line?
It depends on the tax type. Fixed-amount tax lines must match your trip's currency exactly - if they don't, the tax line will appear greyed out and won't be selectable until the currencies align. Percentage-based tax lines work differently: they don't currently filter by currency at all, so if you've set one as an account-level default, it can still apply on trips in a different currency than intended.
If you manage trips across multiple currencies, we'd recommend either setting your most commonly used tax as the account-level default and manually removing it on trips where it doesn't apply, or configuring tax directly at the trip level for any trips with a specific currency.
Can I go back and apply a new tax line to bookings made before I set it up?
No. Tax line changes only ever apply on a go-forward basis. They're never applied retroactively to existing bookings, and they don't automatically apply to packages created before the tax line was set up.
What if I have feedback on tax lines?
We'd love to hear from you! Reach out to us at info@wetravel.com, and we'll be happy to help.