As part of WeTravel's internal security and compliance policy, wire payout accounts that haven't received a payout within the last 365 days (12 months) are automatically removed. This helps ensure that only active, verified banking details remain on file, protects your account against outdated or unused payment information, and keeps you within your account limit (each organizer can have up to 10 wire transfer accounts).
If you notice a previously used account is missing from your Wire Transfer Accounts list, it was most likely removed under this policy - not an error. You can simply add it again at any time.
How to re-add a wire transfer account
Adding it back works the same way as adding any new wire transfer account. Go to your Payments, select Payout Accounts, and click Add Wire Transfer Account under the Wire Transfer Accounts section.
For a full step-by-step walkthrough, see How do I add a bank account to make wire transfers?
Frequently Asked Questions
Will I lose my payout history if my account is deleted?
No. Deleting an inactive wire payout account only removes it from your active accounts list. It does not affect the record of any payouts you've already received.
Do I need to do anything before my account is deleted?
No action is needed. If your account is removed and you need it again, you can simply re-add it at any time.
Does this affect Local Payout Accounts too, or just Wire Transfer Accounts?
This policy only applies to Wire Transfer Accounts. Local Payout Accounts are not affected.
Will re-adding count against my 10-account limit the same way?
No - a deleted account no longer counts toward your 10-account limit. Once removed, it only counts again if and when you re-add it.
Will this happen again if I re-add the account and don't use it?
Yes. The same 365-day inactivity rule applies to all wire payout accounts, including ones you re-add.
What if I have questions about a specific missing account?
Please contact us at info@wetravel.com and we'll be happy to help.