If you’re paying for your trip in USD or EUR, wire transfer is a secure and reliable payment option available at checkout. It allows you to make a payment directly from your bank without needing to add any additional details on WeTravel.
Steps
When paying in USD or EUR, you can select the Wire Transfer option at the final step of checkout.
Select Wire Transfer as your payment method, check the box to confirm you understand the expected arrival time of your wire, and click the green 'Confirm Booking' button.
Please note that wire transfers incur a fee of 30 USD or 30 EUR, depending on the payment currency.
You will receive your booking confirmation in your email inbox and be redirected to the wire transfer instructions to complete your payment:
You will notice that you can pay via a domestic transfer for both USD and EUR. If you’re paying in USD via an international (non-US) transfer, or in EUR via a transfer outside the EU, please select “OUR” to cover all transfer fees. This ensures we receive the full amount and helps prevent delays or cancellations.
In wire transfers, “OUR” means you, the sender, cover all bank fees, so the recipient receives the full amount specified. Without this, intermediary or receiving banks could deduct fees, which could cause delays or incomplete payments.
You can now pay directly through your bank using the provided details. Please note that you have 5 days to submit your payment! 🚨
Important: To avoid delays with your transfer, please ensure that:
You’ve used the correct banking information provided in the instructions.
You’ve entered the reference exactly as shown — this helps us identify your payment and process it promptly.
You’ve entered the exact amount specified and covered all transfer fees, so we receive the full amount shown in your instructions.
If you’d like to use a different payment method, select Pay Differently. This option will remain available on your booking dashboard for as long as we are waiting to receive your wire transfer, giving you the flexibility to change your mind and pay using a different method.
Waiting for your wire transfer
On the Manage Booking page, you will see that we are waiting to receive your wire transfer. Your wire transfer instructions are also available there:
You have 5 days to complete the transfer. One day before the due date, we will send you an email reminder.
If the transfer is not received within 5 days, the payment will be marked as failed and past due, and both you and your organizer will be notified. If you prefer not to pay by wire transfer, you can pay using another method to secure your spot.
If you choose to Pay Differently before the wire is received, this will cancel the wire transfer, and you will also receive a notification confirming the change.
Processing time
While we are waiting for your wire transfer, it will show as "pending" on your booking dashboard. Payments typically clear within 1-5 business days, depending on your bank. If we do not receive your money within 5 days after the booking confirmation, your transaction will be marked as failed. You will receive an email and will be able to pay differently.
Frequently Asked Questions:
Are there any limits when sending a wire transfer?
No, there are no limits on the amount you can send via wire transfer.
I don’t see the wire transfer payment option. What should I do?
Wire transfers are supported only for EUR and USD. Make sure you are choosing one of these currencies. If the option still doesn’t appear, contact info@wetravel.com for assistance.
What happens if I pay too much or too little using the wire instructions?
Underpayment: The partial amount will be applied to your booking, and the remaining balance will be marked as Past Due. You will receive a notification about the outstanding amount.
Overpayment: If you have upcoming installment payments, the extra amount will be applied to the next payment. If there are no upcoming payments, the overpayment will be sent to the trip organizer. You can contact them to settle this further.
Can I use the same instructions for my new wire?
No, please generate new instructions each time you need to make a wire transfer, unless you previously paid less and need to submit the remaining amount. Using the same instructions more than once in other cases may cause delays or errors in processing your payment.
What happens if I enter the wrong details or make a mistake when sending a wire transfer?
It’s important to include the correct reference number and bank details when sending a wire transfer. If the reference is missing, don’t worry — we can often still receive the funds and link them to your booking. However, if the bank details are incorrect, your bank may reject or return the transfer to you. Please contact info@wetravel.com as soon as possible and let us know what happened so we can guide you.
What if I need to request a refund?
Refunds are managed directly by your trip organizer, so please contact them by following these instructions. Once the refund is initiated:
For EUR wire refunds: You will receive a notification email once the refund is initiated, and it should appear in your bank account within 5–10 business days.
For USD wire refunds: You will receive an email from our payment partner Stripe requesting your bank details. Please provide your information within 90 days to ensure the refund can be processed. After submitting your details, the refund should appear in your bank statement within 5–10 business days.
Please contact us if you have any issues or questions. We will be happy to help!