If you’ve made the eSignature document mandatory at checkout, non-buying customers may not have signed it yet. Or, if the document wasn’t required, clients might be taking their time to sign, and with the trip date approaching, you need everything finalized. In either case, you can easily request missing eSignatures from your customers in just a few clicks!
Creating a new message
Please click "Trips," then go to your "Manage Trip" dashboard.
Navigate to the "Messages" section and click on "New Message".
You can customize the subject line, sender, message, and reply address in the dialogue box. Make sure that "Send To" is set to "Everyone with missing signatures":
You can also use an email template by clicking Templates, searching for your preferred one, selecting it, and clicking Insert.
TIP: If you upload a new eSignature document to your trip, you can use this feature to notify participants who haven’t signed the original version yet. Similarly, if an email address is updated on a booking and new participants need to sign, you can easily resend them the link—again, only if they haven’t signed the original document.
You can attach one or more files to your message if needed. Please note that the file attachment feature is a Pro feature.
When you click "Send Now", it will only be sent to participants with missing signatures.
Scheduling your eSignature request
📨 Do you wish to send your message at a later point instead of now? Click here to learn more about how our message scheduling feature works.
Copy a message
Do you perhaps want to resend the message to your clients? Click on the three dots next to any message and select "Copy" from the drop-down menu. This will create an identical copy of your message, and you will have a chance to modify any message fields as needed.
Please contact us if you have any other questions. We will be happy to help!