With WeTravel, you can integrate a customizable account-level contact form into your website. This is ideal if you want a single form for all general inquiries. You'll receive instant notifications whenever someone submits a question through the form.
Follow the steps below to add a [Contact Us] button to your webpage using our contact form widget.
First - this is where you can find the code
Go to your Account section and click on Website Widgets:
Widget Creator - Contact Us
You can customize the title and color of the contact form button, select the message that will be displayed on the form, and choose whether to include the phone number field. Please be aware that all fields in the form are mandatory, including the phone number if you choose to display it.
After creating the form, copy the code by clicking on 'Copy HTML'.
You are now ready to paste that code into your website. It will create the exact contact form you have just designed (example):
After a potential lead or customer successfully submits an inquiry, you (the organizer) will receive it instantly in your email inbox. You can then reply to the client’s inquiry directly from there. A copy of the original question will also be sent to your customers.
Please note that team members will not receive notifications for account-level inquiries. Only trip-specific inquiries sent through the Trip Inquiry form will be shared with team members who have access and the appropriate notification permissions.
Leads
With WeTravel Pro, you can easily access the list of all the emails that contacted you from your website. This will help you gauge potential buyers’ interest in your trips and generate new leads.
To view the leads, simply go "Customers" and then navigate to the "Leads" section. Here, you will find a list of all the leads, which you can further filter by lead type. If a customer has signed up for the trip, their email will be marked as "Booked" under the "Booking Status." If they have sent you a question via the form but haven't signed up for the trip yet, their email will be marked as "Not Booked."
You can access lead details and send messages to your leads by clicking on the three dots next to any lead.
The following details will be displayed under the lead details (example):
Compatibility
The contact form button works with custom websites, WordPress websites, Squarespace, Weebly, and many other web platforms. Please note that the overlay feature does not work with the hosted WordPress "Free" and "Personal" versions and will have limitations with certain Wix templates.
Other embedding possibilities:
Need help with widget integration? Reach out to us, and our in-house team will assist you with the next steps! 🎉
Frequently Asked Questions:
Does this feature work on both mobile and web browsers?
Yes, the Contact Us form is fully responsive and works seamlessly on both mobile devices and web browsers.
What’s the difference between the general Contact Us form and the Trip Inquiry form?
The general Contact Us form is designed for account-level, broad inquiries that aren’t tied to a specific trip, while the Trip Inquiry form is tailored for collecting questions related to a particular trip. The Trip Inquiry form displays the trip name and routes inquiries directly to you and your team members with access to that trip.