Do you have a participant who wants to pay a custom amount (differing from the set payment plan or balance due)? Use the "Add Payment" function to record it and ensure that your client's remaining balance is correct.

To add a new payment to your client's booking, please go to your trip dashboard and choose "Add Payment".

There are three payment options. Choose "Pay"—this allows you to record a custom amount being paid at your discretion. The client's balance due will be reduced by the amount entered.

The other options available:

Pay Installment Due -- this allows you to pay the next installment for your client.
Pay all remaining installments -- this allows you to pay all of the remaining installments for your client. The client's balance will be fully paid.

Choose the payment method

You can now choose the payment method. There are three options:

1. Checking Account (these options will change depending on the currency chosen). You must have your client's bank information at hand. Standard WeTravel pricing applies.

2. Credit/Debit Card. You will have to have your client's credit/debit card information at hand, standard WeTravel pricing applies.
3. Cash or Check. You can record cash or check payments with no transaction fee applied. We highly recommend using the note field to indicate details about the payment so you and your client will know what this payment refers to.

Click on "Confirm Payment," and you have successfully recorded a payment. You will see the following message: "Payment successfully added."

FAQ about the "Add Payment" function

What are the fees for using the Add Payment function?

Regular WeTravel pricing applies unless you're recording a cash/check payment, for which we don't charge any fees.

How will the payment plan be affected if I record a custom amount?

The payment plan will have the same dates as before. The balance due will be reduced by the amount you've just entered. The payment will first be applied to the deposit. If it's larger than the deposit, it will be applied to the deposit and the first installment. If it's even larger, it will be applied to the deposit, first installment, second installment, and so forth.

Is the payment information saved?

No, for security purposes, we don't save your client's payment information.

Can I add a payment when the booking has been canceled?

No, payments can only be added to users marked as going. If you have canceled a user and want to reinstate them, please ask them to book the trip again.

Are the Terms and Conditions that I have added to my profile included in this function as well?

Yes, they are. You can add your own Terms and Conditions to the checkout process, and they are agreed to when you click on "Confirm Payment".