When you initiate a refund through WeTravel, your traveler will receive the full refund amount to their payment method. WeTravel will reimburse our fee, and by default, we will deduct the card processing fee from your WeTravel balance. For local bank payments, refunds remain free of charge, as there is no card processing fee for bank transfers.
For wire transfer refunds, a wire processing fee (25 EUR/USD) will be deducted from your balance. No WeTravel fee is applied. Please note that, depending on interbank charges, the customer may still receive a slightly lower amount.
If you have any questions about refund fees, please contact us at info@wetravel.com.
Click here to read more about refunding ACH, BACS, or SEPA payments that are older than 180 days and how we handle refund fees in those situations.