Let's say that a participant signed up for a $1,000 trip and has already paid a $200 deposit. Now, you want to change the final price for them because you are giving them a $100 discount.

Here is how you can easily adapt the price: 

1. Go to your "Manage Trip" dashboard by clicking on "My Trips" and then on "Manage Trip". 
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2. In the "Manage Trip" dashboard, click "Set Custom Price" next to the participant's name. If you have a payment plan in progress you will be first asked to stop it, please do that. You can add the payment plan again after modifying the trip price: 
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3. Enter the new price for that participant, in our example "$900".

The dialogue box calculates the new balance due for you to double-check. In case the new custom price is lower than the amount already paid, we will not automatically initiate a refund. If you wish to issue a refund, please do so in your trip dashboard.

4. Click "Continue" and "Confirm New Price" and you are done! An email will automatically be sent to the participant. The email contains a link to the payment site for the participant. 

You will now be prompted to add a payment plan again after updating the price.

​Note: If the participant had already paid the full amount (e.g. $1,000) and you want to lower the price (e.g. to $900), then you should press "Refund" in step 2, instead of "Custom Price". You can then initiate a partial refund, in our example for $100.
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