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Can I pass on fees to participants?
Can I pass on fees to participants?

Learn how to either pass on or absorb WeTravel processing and credit card fees.

Updated over a week ago

When creating your trip, you can choose to pass on all fees to your clients, pass on only credit card fees or absorb all fees yourself.

You can make a choice in your trip builder's pricing section by choosing between three options:

  1. If applicable, card fees are paid by participant. This means that you will pay the WeTravel processing fee starting at 1%+30c and card fees are passed on to your participants. The net amount earned for your trip is the trip price, less WeTravel processing fee.

  2. All fees are paid by participant. This means that both the WeTravel processing fee and all card fees are passed on to your participants. The net amount earned for your trip is the trip price.

  3. All fees are paid by organizer. This means that both the WeTravel processing fee and all card fees are absorbed by you. The net amount earned for your trip is the trip price, less WeTravel processing fee and card fees.

USD payments

If a user pays by credit card, the combined transaction and credit card fees start at 3.9%+30c (1%+30c + 2.9%) for Visa/Mastercard or 4.9%+30c (1%+30c + 3.9%) for AMEX.

If the user pays with their bank account, the transaction fee will start at 1%+30c.

EUR payments

If a user pays by credit card, the combined transaction and credit card fees start at 2.4% (1% + 1.4%) + 30 cents/transaction for Visa/Mastercard or 3.9% (1% + 2.9%) + 30 cents/transaction for AMEX.

If a user pays via Sofort using their bank account, the combined transaction and payment method fees start at 2.3% (1% + 1.3%) + 30 cents/transaction.

If the user chooses to pay via SEPA or iDeal, the transaction fee will start at 1% + 30 cents/transaction.

GBP payments

If a user pays by credit card, the combined transaction and credit card fees start at 2.9% (1% + 1.9%) + 30p/transaction for Visa/Mastercard or 3.9% (1% + 2.9%) + 30p/transaction for AMEX.

If the user chooses to pay with their bank account, your fees will start at 1% + 30p/transaction.

Note for European organizers

The new European payment rules (PSD2), which went into effect January 13 2018, bars companies from adding credit card surcharges. You may only choose "fees are added at checkout" if you are organizing a family and friends trip.

If you are using WeTravel in a professional capacity, please choose "fees are paid by organizer".

AUD payments

If a user pays by credit card, the combined transaction and credit card fees will start at 3.5% (1% + 2.5%) + 30cent/transaction.


CAD payments

If a user pays by credit card, the combined transaction and credit card fees will start at 3.5% (1% + 2.5%) + 30cent/transaction.


ZAR payments

If a user pays by credit card, the combined transaction and credit card fees will start at 3.5% (1% + 2.5%) + 5 ZAR/transaction.

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