Let's take the following example. A couple makes a booking for 2 people. The trip costs $1,000 with a deposit of $200. They book the trip and pay a $400 deposit.

Now, only one of the two can come and you need to cancel and refund one person. Here is how:

  1. Cancel one participant 

Go to "Manage Trip" and press on "Cancel" next to the booking for these two people

On the next screen, select which of the two travelers you want to cancel. You see their personal information to select one of the two:

Then press "Cancel Selected" and you have removed one of the two participants from the trip.

Note that this does not yet issue a refund, which is the second step:

2. Refund one deposit

Click on "Refund" next to the traveler's name.

Next, click on "Partial Refund". 

Then, enter the amount (in our example $200) and click on "Refund". An automatic email will be sent to you and to the participant confirming the refund. Please note that once issued, a refund cannot be canceled nor reversed.

That's it!!


Note: Participants might ask if they can apply the deposit from one person to the Balance Due of the other. This is not possible on WeTravel.

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