Interbank rules do not allow ACH, BACS, SEPA or Sofort bank transfer refunds after 180 days. It is a payment network rule that WeTravel has to comply with.
Please kindly proceed with the refund outside WeTravel
Please use bank transfer, cash apps or other methods to issue the refund outside of WeTravel. We highly recommend proceeding with this option as it's the most user-friendly way to issue a refund for a bank payment that is older than 180 days!
IMPORTANT: When issuing a refund outside WeTravel, originally paid transaction and credit card fees are not returned to you and your customers.